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Products and Processes for Addressing a Customer Service Issue

  • US 20080249658A1
  • Filed: 06/16/2005
  • Published: 10/09/2008
  • Est. Priority Date: 06/16/2004
  • Status: Abandoned Application
First Claim
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1. A method comprising:

  • receiving, from a customer, a request for a product to be dispensed by a vending machine, in which the request indicates a first product;

    providing a plurality of selectable menu options, each of which defines at least one customer service issue;

    receiving, from the customer, a selection of at least one of the menu options, thereby defining an indication of a customer service issue;

    determining whether to provide a resolution to the customer service issue; and

    providing, to the customer, an offer for a second product that is not the first product.

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