METHOD AND APPARATUS FOR GENERATING A CUSTOMER RISK ASSESSMENT USING DYNAMIC CUSTOMER DATA
First Claim
1. A computer implemented method for generating a customer risk assessment score, the computer implemented method comprising:
- parsing dynamic data associated with a customer to identify patterns of events, wherein the dynamic data comprises metadata describing an appearance and behavior of the customer;
analyzing the patterns of events to identify risk assessment factors for the customer;
dynamically performing a risk assessment analysis using the risk assessment factors for the customer to generate a risk assessment score for the customer while the customer is shopping in a retail facility, wherein the risk assessment score indicates a potential risk posed by the customer to the retail facility.
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Accused Products
Abstract
A computer implemented method, apparatus, and computer usable program product for generating a customer risk assessment score. In one embodiment, the process parses dynamic data associated with a customer to identify patterns of events. The dynamic data comprises metadata describing an appearance and behavior of the customer. The patterns of events are analyzed to identify risk assessment factors for the customer. A risk assessment analysis is dynamically performed using the risk assessment factors for the customer to generate a risk assessment score for the customer while the customer is shopping in a retail facility. The risk assessment score indicates a potential risk posed by the customer to the retail facility.
155 Citations
25 Claims
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1. A computer implemented method for generating a customer risk assessment score, the computer implemented method comprising:
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parsing dynamic data associated with a customer to identify patterns of events, wherein the dynamic data comprises metadata describing an appearance and behavior of the customer; analyzing the patterns of events to identify risk assessment factors for the customer; dynamically performing a risk assessment analysis using the risk assessment factors for the customer to generate a risk assessment score for the customer while the customer is shopping in a retail facility, wherein the risk assessment score indicates a potential risk posed by the customer to the retail facility. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A computer program product comprising:
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a computer usable medium including computer usable program code for generating a customer risk assessment score, said computer program product comprising; computer usable program code for parsing dynamic data associated with a customer to identify patterns of events, wherein the dynamic data comprises metadata describing an appearance and behavior of the customer; computer usable program code for analyzing the patterns of events to identify risk assessment factors for the customer; and computer usable program code for dynamically performing a risk assessment analysis using the risk assessment factors for the customer to generate a risk assessment score for the customer while the customer is shopping in a retail facility, wherein the risk assessment score indicates a potential risk posed by the customer to the retail facility. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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21. A data processing system for generating a customer risk assessment score, the data processing system comprising:
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a bus system; a communications system connected to the bus system; a memory connected to the bus system, wherein the memory includes computer usable program code; and a processing unit connected to the bus system, wherein the processing unit executes the computer usable program code to parse dynamic data associated with a customer to identify patterns of events, wherein the dynamic data comprises metadata describing an appearance and behavior of the customer;
analyze the patterns of events to identify risk assessment factors for the customer;
dynamically perform a risk assessment analysis using the risk assessment factors for the customer to generate a risk assessment score for the customer while the customer is shopping in a retail facility, wherein the risk assessment score indicates a potential risk posed by the customer to the retail facility. - View Dependent Claims (22)
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23. A system for generating a customer risk assessment score, the system comprising:
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an analysis server, wherein the analysis server parses dynamic data associated with a customer to identify patterns of events and analyze the patterns of events to identify risk assessment factors for the customer; and a risk assessment engine, wherein the risk assessment engine dynamically performs a risk assessment analysis using the risk assessment factors for the customer to generate a risk assessment score for the customer while the customer is shopping in a retail facility, wherein the risk assessment score indicates a potential risk posed by the customer to the retail facility. - View Dependent Claims (24, 25)
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Specification