Utilities Module for Proactive Maintenance Application
First Claim
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1. A method of managing proactive maintenance tasks for a communication system, the method comprising:
- storing proactive maintenance tasks;
searching the tasks using at least one search criteria;
permitting deletion of proactive maintenance tasks if the proactive maintenance task has not been sent to a technician dispatch module;
permitting exclusion of proactive maintenance tasks if the proactive maintenance task has been sent to the technician dispatch module;
automatically updating a centralized database with a status of the proactive maintenance task.
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Abstract
A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria. Deletion of a proactive maintenance tasks is permitted if the proactive maintenance task has not been sent to a technician dispatch module which dispatches proactive maintenance tasks to technicians. Exclusion of proactive maintenance tasks is permitted if the proactive maintenance task has been sent to the technician dispatch module.
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Citations
17 Claims
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1. A method of managing proactive maintenance tasks for a communication system, the method comprising:
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storing proactive maintenance tasks; searching the tasks using at least one search criteria; permitting deletion of proactive maintenance tasks if the proactive maintenance task has not been sent to a technician dispatch module; permitting exclusion of proactive maintenance tasks if the proactive maintenance task has been sent to the technician dispatch module; automatically updating a centralized database with a status of the proactive maintenance task. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system configured for predicting proactive maintenance of a communication system, the system comprising:
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a database stored in memory, the database storing information associated with the communications network; a processor capable of processing information stored in the database and of generating predicted proactive maintenance; and a utilities module for managing the predicted proactive maintenance, the managing including; storing proactive maintenance tasks; searching the tasks using at least one search criteria; permitting deletion of proactive maintenance tasks if the proactive maintenance task has not been sent to a technician dispatch module; permitting exclusion of proactive maintenance tasks if the proactive maintenance task has been sent to the technician dispatch module; automatically updating a centralized database with a status of the proactive maintenance task.
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17. A computer program product for proactively maintaining a communications system;
- comprising;
a computer-readable medium; and a utilities module stored on the medium, the utilities module managing proactive maintenance tasks, the managing including; storing proactive maintenance tasks; searching the tasks using at least one search criteria; permitting deletion of proactive maintenance tasks if the proactive maintenance task has not been sent to a technician dispatch module; permitting exclusion of proactive maintenance tasks if the proactive maintenance task has been sent to the technician dispatch module; automatically updating a centralized database with a status of the proactive maintenance task.
- comprising;
Specification