Automatically aggregated probabilistic personal contacts

• US 20080253544A1
• Filed: 04/12/2007
• Published: 10/16/2008
• Est. Priority Date: 04/12/2007
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Wang, Kuansan, Khune, Abhiram G., Brown, Robert Ian, Huang, Xuedong, Dogra, Piyush
• Application Number:
  US11/786,524
• Publication Number:
  US 20080253544A1
• Time in Patent Office: Days
• US Class Current: 379/201.12
• CPC Class Codes: H04M 2203/551 Call history
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42263 where the same subscriber uses different terminals, i.e. nomadism
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy

Abstract

Described is a technology by which a user'"'"'s telephone-related data is aggregated from various sources for use in assisting the user with making telephone calls. For example, call history data corresponding to a landline telephone, a mobile telephone and/or an office telephone of the user may be combined. Other sources include a landline telephone service, a mobile telephone service, an enterprise telephone system or server, a computing device, voice mail data, web page data, electronic message content, instant message content, a contacts list, and/or an information data store. The telephone-related data can be processed (e.g., based on frequency and calling patterns) to determine corresponding probability data to help determine a user'"'"'s intent in locating a particular recipient to call. The user may access the telephone-related data via voice commands input at one of the user'"'"'s telephones, or by receiving a visible list of at least part of the telephone-related data.

Claims

1. In a telephony environment, a method comprising:

aggregating telephone-related data for a user from a plurality of sources, including at least two telephones having different numbers that are associated with the user; and

using the telephone-related data to assist the user with a subsequent telephone operation.

2. The method of claim 1 wherein aggregating the telephone-related data comprises combining call history data corresponding to a landline telephone number and a mobile telephone number.

3. The method of claim 1 wherein aggregating telephone-related data for a user from a plurality of sources comprises accessing a database of information related to a telephone number.

4. The method of claim 1 wherein the user'"'"'s subsequent telephone operation is making an outgoing call, and further comprising, processing the telephone-related data based on frequency and call pattern data to establish at least one telephone number that the user is likely trying to connect to in the outgoing call.

5. The method of claim 1 wherein using the telephone-related data to assist the user with a subsequent telephone operation comprises providing a visible list to a device of the user, and further comprising, receiving selection data corresponding to a selection from the list made by the user, and dialing a telephone number on behalf of the user based on the selection data.

6. The method of claim 1 wherein using the telephone-related data to assist the user with a subsequent telephone operation comprises recognizing user speech, matching at least one telephone number based on the recognized speech and probability data corresponding to each telephone number, and dialing a telephone number on behalf of the user.

7. The method of claim 6 wherein matching at least one telephone number based on the recognized speech comprises matching a plurality of telephone numbers, returning information to the user indicative of a need to disambiguate between possible selections, each selection corresponding to one of the telephone numbers, receiving selection data corresponding to a selection from the user, and wherein dialing the telephone number on behalf of the user comprises using the selection data to establish that number.

8. In a telephony environment, a system comprising:

an aggregation service that collects telephone-related data corresponding to a user;

a call history for the user built at least in part by the aggregation service from the collected telephone related data; and

an interface set containing at least one interface by which the user accesses the call history to assist in making a telephone call.

9. The system of claim 8 wherein the aggregation service collects the telephone-related data from at least one item or any combination of two or more items in a set, the set including, a telephone gateway, a mobile telephone, a landline telephone service, a mobile telephone service, an enterprise telephone system or server, a computing device, voice mail data, web page data, electronic message content, instant message content, a contacts list, or an information data store.

10. The system of claim 8 wherein the interface set includes means for coupling a telephone device to a speech recognizer that is coupled to access the call history for the user based upon one or more spoken requests.

11. The system of claim 8 wherein the interface set includes means for returning information corresponding to at least part of the call history for viewing by the user.

12. The system of claim 8 further comprising means for processing the call history data to determine a user'"'"'s intent with respect to assisting in making the telephone call based on probability.

13. One or more computer-readable media having computer-executable instructions, which when executed perform steps, comprising:

harvesting telephone-related data from a plurality of sources, including sources corresponding to a user;

maintaining the telephone-related data in association with the user;

receiving a communication from the user with respect to placing a telephone call to a recipient identified by data that does not include the recipient'"'"'s telephone number;

and accessing the telephone-related data for the user to assist the user in making the telephone call.

14. The one or more computer-readable media of claim 13 wherein receiving the communication from the user comprises receiving voice input, and wherein accessing the telephone-related data comprises searching for matching data based on the voice input that corresponds to at least one recipient.

15. The one or more computer-readable media of claim 14 wherein a plurality of candidate recipients are matched based on probability data, and further comprising, communicating with the user to determine which of the plurality of candidate recipients was intended by the user.

16. The one or more computer-readable media of claim 14 wherein one recipient is matched based on probability data, and having further computer-executable instructions comprising, automatically dialing a telephone number corresponding to that one recipient to assist the user in making the telephone call.

17. The one or more computer-readable media of claim 13 wherein harvesting telephone-related data comprises obtaining the telephone-related data from at least one item or any combination of two or more items in a set, the set including, a telephone gateway, a mobile telephone, a landline telephone service, a mobile telephone service, an enterprise telephone system or server, a computing device, voice mail data, web page data, electronic message content, instant message content, a contacts list, or an information data store.

18. The one or more computer-readable media of claim 13 wherein receiving the communication from the user comprises receiving a request for a selection set, and wherein accessing the telephone-related data comprises returning at least part of the telephone-related data to the user as the selection set.

19. The one or more computer-readable media of claim 18 having further computer-executable instructions comprising, receiving a selection from the user based on a selection of the selection set, and automatically dialing a telephone number corresponding to that one selection to assist the user in making the telephone call.

20. The one or more computer-readable media of claim 19 having further computer-executable instructions comprising, updating the telephone-related data for the user based on the communication from the user with respect to placing the telephone call.