SOFTWARE EVENT RECORDING AND ANALYSIS SYSTEM AND METHOD OF USE THEREOF
First Claim
1. A method of system error management, comprising:
- recording data from an operating system, or from one or more applications running on the operating system, at regular intervals;
detecting at least one error occurring during operation of the operating system and the one or more applications; and
determining a most likely event for the occurrence of the at least one error.
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Accused Products
Abstract
A software service running in the background of an operating system and used by a user to record metadata and screen shots of the user interface screens in an operating system whenever errors occur in the operating system or in any application running on the operating system. The software service also manages the recorded data to ensure resources are used efficiently to minimize the use of storage space in the recording location or buffer. The software running in the background monitors, filters and logs programs and user actions, and if a problem occurs within the monitored software, a problem report can be created for a support team to analyze and include corresponding recorded data. The suggested selection of recorded data can be displayed and edited by the user.
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Citations
22 Claims
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1. A method of system error management, comprising:
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recording data from an operating system, or from one or more applications running on the operating system, at regular intervals; detecting at least one error occurring during operation of the operating system and the one or more applications; and determining a most likely event for the occurrence of the at least one error. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A system for error management, the system comprising:
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means for recording data from an operating system, or from one or more applications running on the operating system, at regular intervals; means for detecting at least one error occurring during operation of the operating system or of one or more of the applications running on the operating system; and means for determining a most likely event for the occurrence of the at least one error.
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16. A system for error management in an operating system, the system comprising:
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a processor; a user interface functioning via the processor; and a repository accessible by the processor; wherein data from an operating system or from one or more applications running on the operating system is recorded at regular intervals; at least one error is detected during operation of the operating system or of one or more of the applications running on the operating system; and a most likely event for the occurrence of the at least one error is determined. - View Dependent Claims (17, 18, 19, 20, 21)
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22. A computer program product comprising a computer usable medium having control logic stored therein for causing a computer to error manage, the control logic comprising:
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first computer readable program code means for recording data from an operating system or from one or more applications running on the operating system at regular intervals; second computer readable program code means for detecting at least one error occurring during operation of the operating system or of one or more of the applications running on the operating system; and third computer readable program code means for determining a most likely event for the occurrence of the at least one error.
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Specification