SOFTWARE EVENT RECORDING AND ANALYSIS SYSTEM AND METHOD OF USE THEREOF

• US 20080256399A1
• Filed: 04/10/2008
• Published: 10/16/2008
• Est. Priority Date: 04/10/2007
• Status: Active Grant

• Current Assignee: Galileo Tools GmbH
• Original Assignee: Galileo Group AG
• Inventors: Klassen, Malte, ERDOSI, Thomas
• Granted Patent: US 7,966,526 B2
• Time in Patent Office: Days
• US Class Current: 714/47
• CPC Class Codes: G06F 11/366 using diagnostics G06F11/0703 takes precedence

Abstract

A software service running in the background of an operating system and used by a user to record metadata and screen shots of the user interface screens in an operating system whenever errors occur in the operating system or in any application running on the operating system. The software service also manages the recorded data to ensure resources are used efficiently to minimize the use of storage space in the recording location or buffer. The software running in the background monitors, filters and logs programs and user actions, and if a problem occurs within the monitored software, a problem report can be created for a support team to analyze and include corresponding recorded data. The suggested selection of recorded data can be displayed and edited by the user.

Claims

1. A method of system error management, comprising:

recording data from an operating system, or from one or more applications running on the operating system, at regular intervals;

detecting at least one error occurring during operation of the operating system and the one or more applications; and

determining a most likely event for the occurrence of the at least one error.

2. The method of claim 1, wherein the data comprises at least one selected from a group consisting of metadata, user actions, and screen views of user interface screens displayed by the operating software or by any of the one or more applications.

3. The method of claim 1, wherein the recorded data is stored in a storage buffer and is purged at regular intervals.

4. The method of claim 1, wherein recording data from the operating system or from the one or more applications is performed by a software running in background.

5. The method of claim 1, wherein determining the most likely event for the occurrence of the at least one error comprises:

using probability information or scoring of the data.

6. The method of claim 1, further comprising:

a user provided with a selectable option to maintain confidentiality of the data and the determined most likely event.

7. The method of claim 3, wherein the at least one error is displayed to a user.

8. The method of claim 7, wherein the error is reported by the user by urging the displayed error on the popup screen.

9. The method of claim 7, wherein the user adds additional information to the recorded data.

10. The method of claim 2, wherein the metadata comprises at least one selected from a group consisting of a time when the data was recorded, a client name, a user name, a language used, an indication of whether the user was logged on, an identity of a transaction in which the user was involved, an active program involved when the at least one error occurred, and an active screen involved when the at least one error occurred.

11. The method of claim 1, further comprising:

transmitting the recorded data to a remote location for analysis in analog form or digital form.

12. The method of claim 1, wherein the data is recorded at periodic intervals.

13. The method of claim 3, wherein a size of the storage buffer is determined by a user.

14. The method of claim 1, wherein a plurality of errors are detected, the method further comprising:

prioritizing the plurality of errors.

15. A system for error management, the system comprising:

means for recording data from an operating system, or from one or more applications running on the operating system, at regular intervals;

means for detecting at least one error occurring during operation of the operating system or of one or more of the applications running on the operating system; and

means for determining a most likely event for the occurrence of the at least one error.

16. A system for error management in an operating system, the system comprising:

a processor;

a user interface functioning via the processor; and

a repository accessible by the processor;

wherein data from an operating system or from one or more applications running on the operating system is recorded at regular intervals;

at least one error is detected during operation of the operating system or of one or more of the applications running on the operating system; and

a most likely event for the occurrence of the at least one error is determined.

17. The system of claim 16, wherein the processor is housed on a terminal.

18. The system of claim 17, wherein the terminal is selected from a group consisting of a personal computer, a minicomputer, a main frame computer, a microcomputer, a hand held device, and a telephonic device.

19. The system of claim 16, wherein the processor is housed on a server.

20. The system of claim 19, wherein the server is coupled to a network.

21. The system of claim 20, wherein the network is the Internet.

22. A computer program product comprising a computer usable medium having control logic stored therein for causing a computer to error manage, the control logic comprising:

first computer readable program code means for recording data from an operating system or from one or more applications running on the operating system at regular intervals;

second computer readable program code means for detecting at least one error occurring during operation of the operating system or of one or more of the applications running on the operating system; and

third computer readable program code means for determining a most likely event for the occurrence of the at least one error.