×

Online Video Operator Management System

  • US 20080259155A1
  • Filed: 04/20/2007
  • Published: 10/23/2008
  • Est. Priority Date: 04/20/2007
  • Status: Abandoned Application
First Claim
Patent Images

1. A communication system comprising:

  • a) a customer connected to a network by a customer interface;

    b) an operator connected to a network by an operator interface;

    c) at least one display window in the customer interface, wherein said display window displays an object selected from a list consisting of;

    a live video feed of operator and a pre-recorded video clip of an operator;

    d) at least one interaction between said customer and said operator, wherein the interaction may be selected from a list consisting of;

    live text chat, live video conference, pre-recorded video messages, third party intervention, and changing the appearance of the customer interface;

    e) a recording device for recording customer behaviors and customer interactions with operator;

    f) data storage for retention of said customer behaviors and said customer interactions with operator; and

    g) recall device for playing at least one prerecorded video clip selected by an operator for said customer, wherein said clip is selected from a list consisting of;

    a prerecorded video clip of an answer to a frequently asked question, a greeting previously recorded by the operator, an answer previously recorded by said operator and an answer previously recorded by a third party.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×