Central integrated method and system for digital signage and customer call-forward
First Claim
1. A method for a service process by at least one agent for the benefit of a plurality of customers forming a line in a service area, the process performed by a central integrated system for digital signage and customer call-forward, said method comprising:
- entering by one of the plurality of customers into the service area;
joining by said one of the plurality of customers in the line;
calling by the at least one agent of said one of the plurality of customers;
indicating by the system of the availability of the at least one agent;
approaching of the at least one agent by said one of the plurality of customers;
providing service by the at least one agent to said one of the plurality of customers; and
exiting the service area by said one of the plurality of customers,wherein the digital signage and customer call-forward process are integrated and seamless for the plurality of customers.
1 Assignment
0 Petitions
Accused Products
Abstract
A method for a service process by at least one agent for the benefit of a plurality of customers forming a line, the process performed by a central integrated system for digital signage and customer call-forward from a line in a service area. The method includes entering by one of the plurality of customers into the service area and joining by the one of the plurality of customers in the line. The method also includes calling by the at least one agent of the one of the plurality of customers and indicating by the system of the availability of the at least one agent. Next, the one of the plurality of customers approaches the at least one agent, the at least one agent provides service to the one of the plurality of customers and the one of the plurality of customers exits the service area, wherein the digital signage and customer call-forward process are integrated and seamless for the plurality of customers.
11 Citations
29 Claims
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1. A method for a service process by at least one agent for the benefit of a plurality of customers forming a line in a service area, the process performed by a central integrated system for digital signage and customer call-forward, said method comprising:
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entering by one of the plurality of customers into the service area; joining by said one of the plurality of customers in the line; calling by the at least one agent of said one of the plurality of customers; indicating by the system of the availability of the at least one agent; approaching of the at least one agent by said one of the plurality of customers; providing service by the at least one agent to said one of the plurality of customers; and exiting the service area by said one of the plurality of customers, wherein the digital signage and customer call-forward process are integrated and seamless for the plurality of customers. - View Dependent Claims (2, 3, 4)
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5. A system for a service process by at least one agent for the benefit of a plurality of customers forming a line in a service area of an organization, the process performed by a central integrated system for digital signage and customer call-forward, said system comprising:
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a Content Manager Application, which controls displayed contents by editing play-lists and saving them onto the Central Server; a Central Server, which receives ‘
call forward’
commands from one of;a Service Area PC; an Agent PC; and a Waiting Area PC, wherein said Central Server sends messages to a corresponding Waiting Area Application telling it what to play; one of an Agent Application and an Agent Button used by said at least one agent to call the next of the plurality of customers; a Waiting Area Application, which receives input from said Central Server and manages equipment connected to the Waiting Area PC; a Waiting Area PC, which; controls a Screen and at least one of one of a Speaker and Chimes; and runs said Waiting Area Application, wherein said Screen is controlled by said Waiting Area PC and is used to display contents and call-forward messages, and wherein said at least one of Speaker and Chimes is controlled by said Waiting Area PC and used to play call-forward voice or sound. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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Specification