Compliance Monitoring

• US 20080270207A1
• Filed: 02/29/2008
• Published: 10/30/2008
• Est. Priority Date: 04/30/2007
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services GmbH (Accenture PLC)
• Inventors: Santos, Ricardo, Bhattacharjee, Pushpak, Banerji, Amit, Fus, James F.
• Granted Patent: US 8,046,704 B2
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system and method for determining compliance for one or more information technology services may generate on the spot compliance reports based on real-time data. Compliance data may be retrieved or received from a variety of sources including incident diagnostic utilities, manual data entry and third-party software or applications. A compliance system and method may monitor the data being generated from each of the various sources in a real-time fashion, generating compliance information based thereon.

Claims

1. One or more computer readable media storing computer readable instructions that, when executed, cause a processor to perform a method comprising:

monitoring one or more processes associated with a plurality of compliance parameters;

receiving data associated with the plurality of compliance parameters as a product of said monitoring;

determining the level of compliance by comparing the received data to one or more predefined objectives corresponding to the plurality of compliance parameters; and

generating a compliance report based on the determined level of compliance and the received data.

2. The one or more computer readable media of claim 1, wherein monitoring the one or more processes is performed in real-time.

3. The one or more computer readable media of claim 1, wherein the data is received in real-time.

4. The one or more computer readable media of claim 1, wherein determining the level of compliance is performed in response to a user request.

5. The one or more computer readable media of claim 1, wherein the one or more processes includes at least one electronic process map configured to guide a user through a process, the at least one electronic process map having a plurality of interactive process steps.

6. The one or more computer readable media of claim 5, wherein a function of a first interactive process step of the plurality of interactive process steps is activated in response to interaction with a second interactive process step.

7. The one or more computer readable media of claim 1, further comprising instructions for:

receiving a user request for the compliance report, the user request including a report parameter; and

filtering the received data based on the report parameter.

8. The one or more computer readable media of claim 7, wherein the compliance level is determined based on the filtered received data.

9. A computer implemented method comprising:

monitoring one or more processes associated with a plurality of compliance parameters;

receiving data associated with the plurality of compliance parameters as a product of said monitoring;

determining the level of compliance by comparing the received data to one or more predefined objectives corresponding to the plurality of compliance parameters; and

generating a compliance report based on the determined level of compliance and the received data.

10. The computer implemented method of claim 9, wherein monitoring the one or more processes is performed in real-time.

11. The computer implemented method of claim 9, wherein the data is received in real-time.

12. The computer implemented method of claim 9, wherein determining the level of compliance is performed in response to a user request.

13. The computer implemented method of claim 9, wherein the one or more processes includes at least one electronic process map configured to guide a user through a process, the at least one electronic process map having a plurality of interactive process steps.

14. The computer implemented method of claim 13, wherein a function of a first interactive process step of the plurality of interactive process steps is activated in response to interaction with a second interactive process step.

15. The computer implemented method of claim 9, further comprising:

receiving a user request for the compliance report, the user request including a report parameter; and

filtering the received data based on the report parameter.

16. The computer implemented method of claim 15, wherein the compliance level is determined based on the filtered received data.

17. An apparatus comprising:

a processor; and

memory configured to store computer readable instructions that, when executed by the processor, cause the processor to perform a method comprising;

monitoring one or more processes associated with a plurality of compliance parameters;

receiving data associated with the plurality of compliance parameters as a product of said monitoring;

determining the level of compliance by comparing the received data to one or more predefined objectives corresponding to the plurality of compliance parameters; and

generating a compliance report based on the determined level of compliance and the received data.

18. The apparatus of claim 17, wherein the one or more processes includes at least one electronic process map configured to guide a user through a process, the at least one electronic process map having a plurality of interactive process steps.

19. The apparatus of claim 18, wherein a function of a first interactive process step of the plurality of interactive process steps is activated in response to interaction with a second interactive process step.

20. The apparatus of claim 17, wherein the memory is further configured to store instructions for:

receiving a user request for the compliance report, the user request including a report parameter; and

filtering the received data based on the report parameter.