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Outsourced Service Level Agreement Provisioning Management System and Method

  • US 20080270313A1
  • Filed: 07/31/2006
  • Published: 10/30/2008
  • Est. Priority Date: 08/01/2005
  • Status: Active Grant
First Claim
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1. An outsourced service-level-agreement (SLA) deliverable management method comprising:

  • configuring SLA client and secondary SLA provider master data;

    procuring a secondary SLA provider provision services network;

    administering a secondary SLA provider human resource network;

    processing an SLA client provisioning requirement;

    processing an SLA provisioning service voucher; and

    processing payment of an SLA provisioning work order.

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