Method and System for Coordinating Auxiliary Data Content Entry Into Service Requests

• US 20080270521A1
• Filed: 04/25/2007
• Published: 10/30/2008
• Est. Priority Date: 04/25/2007
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Wang, Hao, Shen, Jinmei
• Application Number:
  US11/739,855
• Publication Number:
  US 20080270521A1
• Time in Patent Office: Days
• US Class Current: 709/203
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 67/53 using third party service providers

Abstract

A system and method for handling client service requests. In one embodiment, a client service request containing a content request directive and request context data is received at a server-side client interface. A request callback object containing the content request directive and the request context is generated. The callback object is issued to a connection agent that interfaces an auxiliary content channel and a transaction service. Responsive to the connection agent receiving the callback object, an asynchronous service request comprising the content request directive is issued to the transaction service and the callback object is registered with the auxiliary content channel. The auxiliary content channel retrieves auxiliary content that has been selected and prioritized in accordance with the request content. The retrieved auxiliary content is sent during servicing of the asynchronous service request by the transaction service. Responsive to retrieval of data satisfying the content request directive, the sending of retrieved auxiliary content is suspending and the data satisfying the content request directive is sent to the server-side client interface.

Claims

1. A method for handling client service requests comprising:

receiving a client service request at a server-side client interface, said client service request containing a content request directive and request context data;

responsive to receiving said client service request, generating a request callback object containing the content request directive and the request context;

issuing said callback object to a connection agent that interfaces an auxiliary content channel and a transaction service;

responsive to the connection agent receiving the callback object;

issuing an asynchronous service request comprising the content request directive to be serviced by the transaction service; and

registering said callback object with said auxiliary content channel;

utilizing the auxiliary content channel to retrieve auxiliary content in accordance with the request context data; and

sending the retrieved auxiliary content to the server-side client interface during servicing of the asynchronous service request by the transaction service;

responsive to retrieval by the transaction service of data satisfying the content request directive;

suspending said sending the retrieved auxiliary content; and

sending the data satisfying the content request directive to the server-side client interface.

2. The method of claim 1, further comprising, responsive to the connection agent receiving the callback object, initiating a service request reply daemon that monitors processing of the content request directive by said transaction service.

3. The method of claim 2, wherein said sending of said retrieved auxiliary content is suspended in response to said daemon detecting a reply response from said transaction service.

4. The method of claim 1, further comprising:

tracking time periods required for processing content request directives for multiple client service requests; and

determining an average time period for responding to a content request directive from said tracked time periods.

5. The method of claim 4, further comprising:

in response to said issuing an asynchronous service request comprising the content request directive to be serviced by the transaction service, starting a timer; and

suspending said sending the retrieved auxiliary content in response to said average time period lapsing.

6. The method of claim 1, wherein said utilizing the auxiliary content channel to retrieve auxiliary content in accordance with the request context data comprises categorizing auxiliary content as either required or optional in accordance with the request context data.

7. A system for handling client service requests comprising:

a server interface that receives a client service request at a server-side client interface, said client service request containing a content request directive and request context data, wherein responsive to receiving said client service request, said server interface generates a request callback object containing the content request directive and the request context;

a connection agent that receives said callback object and interfaces an auxiliary content channel and a transaction service, wherein in responsive to receiving the callback object the connection agent;

issues an asynchronous service request comprising the content request directive to be serviced by the transaction service; and

registers said callback object with said auxiliary content channel;

wherein the auxiliary content channel retrieves auxiliary content in accordance with the request context data; and

wherein the connection agent sends the retrieved auxiliary content to the server-side client interface during servicing of the asynchronous service request by the transaction service, and, responsive to retrieval by the transaction service of data satisfying the content request directive the connection agent;

suspends said sending the retrieved auxiliary content; and

sends the data satisfying the content request directive to the server-side client interface.

8. The system of claim 7, wherein responsive to receiving the callback object, said connection agent initiates a service request reply daemon that monitors processing of the content request directive by said transaction service.

9. The system of claim 8, wherein said connection agents suspends the sending of said retrieved auxiliary content in response to said daemon detecting a reply response from said transaction service.

10. The system of claim 7, wherein said connection agent further comprises:

a timer for tracking time periods required for processing content request directives for multiple client service requests; and

processing means for determining an average time period for responding to a content request directive from said tracked time periods.

11. The system of claim 10, wherein said connection manager starts a timer in response to said issuing an asynchronous service request, and suspends said sending the retrieved auxiliary content in response to said average time period lapsing.

12. The system of claim 7, wherein the auxiliary content channel categorizes auxiliary content as either required or optional in accordance with the request context data.

13. A tangible computer-readable medium having encoded thereon computer-executable instructions for handling client service requests, said computer-executable instructions adapted for performing a method comprising:

receiving a client service request at a server-side client interface, said client service request containing a content request directive and request context data;

responsive to receiving said client service request, generating a request callback object containing the content request directive and the request context;

issuing said callback object to a connection agent that interfaces an auxiliary content channel and a transaction service;

responsive to the connection agent receiving the callback object;

issuing an asynchronous service request comprising the content request directive to be serviced by the transaction service; and

registering said callback object with said auxiliary content channel;

utilizing the auxiliary content channel to retrieve auxiliary content in accordance with the request context data; and

sending the retrieved auxiliary content to the server-side client interface during servicing of the asynchronous service request by the transaction service;

responsive to retrieval by the transaction service of data satisfying the content request directive;

suspending said sending the retrieved auxiliary content; and

sending the data satisfying the content request directive to the server-side client interface.

14. The computer-readable medium of claim 13, wherein said method further comprises, responsive to the connection agent receiving the callback object, initiating a service request reply daemon that monitors processing of the content request directive by said transaction service.

15. The computer-readable medium of claim 14, wherein said sending of said retrieved auxiliary content is suspended in response to said daemon detecting a reply response from said transaction service.

16. The computer-readable medium of claim 13, wherein said method further comprises:

tracking time periods required for processing content request directives for multiple client service requests; and

determining an average time period for responding to a content request directive from said tracked time periods.

17. The computer-readable medium of claim 16, wherein said method further comprises:

in response to said issuing an asynchronous service request comprising the content request directive to be serviced by the transaction service, starting a timer; and

suspending said sending the retrieved auxiliary content in response to said average time period lapsing.

18. The computer-readable medium of claim 13, wherein said utilizing the auxiliary content channel to retrieve auxiliary content in accordance with the request context data comprises categorizing auxiliary content as either required or optional in accordance with the request context data.