Technical place servicing integration
First Claim
1. A method comprising:
- providing a technical place object to a Customer Resource Management (CRM) system wherein the technical place object includes information from an Enterprise Resource Management (ERP) system about a technical place including information associated with servicing the technical place;
providing a service object to the ERP system wherein the service object includes information from the CRM system including information based on the technical place object and a service request associated with the servicing of the technical place; and
providing to the CRM system an update of the service object wherein the update is based on a response to the service object by the ERP system.
2 Assignments
0 Petitions
Accused Products
Abstract
A method includes providing a technical place object to a Customer Resource Management (CRM) system wherein the technical place object includes information from an Enterprise Resource Management (ERP) system about a technical place including information associated with servicing the technical place. A service object may be provided to the ERP system wherein the service object includes information from the CRM system including information based on the technical place object and a service request associated with the servicing of the technical place. The CRM system may be provided an update of the service object wherein the update is based on a response to the service object by the ERP system.
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Citations
20 Claims
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1. A method comprising:
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providing a technical place object to a Customer Resource Management (CRM) system wherein the technical place object includes information from an Enterprise Resource Management (ERP) system about a technical place including information associated with servicing the technical place; providing a service object to the ERP system wherein the service object includes information from the CRM system including information based on the technical place object and a service request associated with the servicing of the technical place; and providing to the CRM system an update of the service object wherein the update is based on a response to the service object by the ERP system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system comprising:
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an Enterprise Resource Planning (ERP) system including a technical place object associated with the ERP system wherein the technical place object includes information associated with servicing a technical place; a Customer Resource Management (CRM) system configured to determine a service object wherein the service object includes information based on the technical place object and a service request associated with the servicing of the technical place; and the Enterprise Resource Planning (ERP) system configured to determine an update associated with the service object wherein the update is based on a response to the service object. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A method comprising:
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providing to a Customer Resource Management (CRM) system, a technical place object including information associated with servicing a technical place; receiving a service object including information from the CRM system wherein the service object is based on the technical place object and a service request associated with the servicing of the technical place as received by the CRM system; and providing an update to the information from the CRM system wherein the update is based on a response to the service object. - View Dependent Claims (18, 19, 20)
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Specification