METHOD AND SYSTEM FOR PROVIDING INTERACTIVE TELEPHONY SESSIONS
2 Assignments
0 Petitions
Accused Products
Abstract
A system and method are provided for an intermediate party to facilitate an interactive telephony session between a customer and a sender of a request for the session. The sender can provide the request to the intermediate party via electronic mail. The request includes the information to initiate the interactive telephony session with the customer as well as the information to conduct that session. In one embodiment, the information to conduct the interactive telephony session includes a URL that provides an application in VoiceXML (Voice Extensible Markup Language). The intermediate party can initiate and conduct the session at the appropriate time and provide the sender with a status regarding the session. During the session, the customer can respond with voice or DTMF inputs to various prompts, thereby proceeding with a transaction and/or providing valuable feedback to the sender.
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Citations
93 Claims
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1-73. -73. (canceled)
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74. A method for providing a telephony session, the method comprising:
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receiving an electronic mail request from a third party to provide the telephony session; determining whether the electronic mail request passes a policy check; calling the customer in accordance with the electronic mail request, in response to determining that the electronic mail request passes the policy check; accessing a URL providing a VoiceXML application in accordance with the electronic mail request; running the VoiceXML application when the customer answers; and responding to an interaction with the customer during the telephony session. - View Dependent Claims (75, 76, 77)
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78. A system of providing a telephony session requested by a third party, the system comprising:
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a gateway for receiving a request from the third party to provide the telephony session; a telephony server for calling the first customer, accessing a URL providing a VoiceXML application, running the VoiceXML application when the first customer answers, and responding to an interaction with the first customer during the telephony session, wherein the telephony server configurably receives an incoming call from a second customer. - View Dependent Claims (79, 80, 81, 82)
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83. A method of allowing an intermediate party to facilitate an interactive telephony session between a third party and a customer, the method comprising:
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receiving an electronic request for the interactive telephony session from the third party; determining if the request passes a policy check; and initiating the interactive telephony session with the customer if the request passes the policy check. - View Dependent Claims (84, 85, 86, 87, 88, 89, 90, 91, 92, 93)
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Specification