SYSTEM AND METHOD FOR RETRIEVING DATA BASED ON TOPICS OF CONVERSATION

• US 20080275701A1
• Filed: 04/25/2008
• Published: 11/06/2008
• Est. Priority Date: 04/25/2007
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Wu, Xiaotao, Dhara, Krishna Kishore, Krishnaswamy, Vankatesh
• Application Number:
  US12/109,670
• Publication Number:
  US 20080275701A1
• Time in Patent Office: Days
• US Class Current: 704/235
• CPC Class Codes: G06F 16/3329 Natural language query formulation or dialogue systems
• CPC Class Codes: G06F 16/40 of multimedia data, e.g. slideshows comprising image and additional audio data retrieval of still image data G06F16/50; retrieval of audio data G06F16/60; retrieval of video data G06F16/70
• CPC Class Codes: G06F 16/685 using automatically derived transcript of audio data, e.g. lyrics speech recognition G10L15/00
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A method includes performing computerized monitoring with a computer of at least one side of a telephone conversation, which includes spoken words, between a first person and a second person, automatically identifying at least one topic of the conversation, automatically performing a search for information related to the at least one topic, and outputting a result of the search. Also a system for performing the method.

Claims

16. A system for providing at least one participant in a telephone conversation between a first person and a second person with information related to a topic of the conversation comprising:

a first data set containing words or phrases;

a second data set comprising documents; and

at least one computer receiving voice input from at least the first person, the at least one computer configured to perform automatic speech recognition on the input to find matching words or phrases in the input that match words or phrases in the first data set, to search the second data set to locate documents including the matching words or phrases, and to make the identified documents available to the first person.

1. A method comprising:

performing computerized monitoring with a computer of at least one side of a telephone conversation, comprising spoken words, between a first person and a second person;

automatically identifying at least one topic of the conversation;

automatically performing a search for information related to the at least one topic; and

outputting a result of the search.

2. The method of claim 1 wherein said step of automatically identifying at least one topic of the conversation comprises converting the spoken words to text and indexing the text.

3. The method of claim 1 including the additional step of defining a first set of terms and wherein said step of performing computerized monitoring comprises locating terms from the defined first set of terms in the spoken words.

5. The method of claim 1 wherein said step of automatically performing a search comprises the step of automatically performing a search of email messages of the first person.

6. The method of claim 1 wherein said step of automatically performing a search comprises the step of automatically performing a search of a contacts list of the first person.

7. The method of claim 1 wherein said step of automatically performing a search comprises the step of automatically searching the world wide web.

8. The method of claim 1 wherein said step of automatically performing a search comprises the step of automatically searching transcripts of past conversations.

9. The method of claim 1 wherein said step of outputting a result of the search comprises displaying the result on a display associated with the computer.

10. The method of claim 1 wherein said step of outputting a result of the search comprises displaying the result on a display associated with the telephone.

11. The method of claim 1 including the additional step of connecting the computer to a speech analysis server via a network, and wherein said step of performing automatic speech recognition comprises analyzing the speech at the speech analysis server and returning a result of the analyzing to the computer.

12. The method of claim 1 including the additional step of connecting the computer to a speech analysis server via a network and wherein said step of analyzing the speech comprises analyzing the speech at the speech analysis server and returning a result of the analyzing to a content server, wherein said step of performing a search comprises performing a search based on the result of the analyzing using the content server and obtaining a search result, and wherein said step of outputting the search result comprises outputting the search result from the content server to the computer.

13. The method of claim 1 wherein said step performing computerized monitoring with a computer of at least one side of a telephone conversation comprises performing computerized monitoring using a computer of two sides of a telephone conversation.

14. The method of claim 1 wherein said step of outputting a result of the search comprises outputting a result of the search to the first person and the second person.

15. The method of claim 1 wherein said step of outputting a result of the search comprises outputting a result of the search to a third person.

17. The system of claim 16 wherein said second data set comprises a contacts list.

18. The system of claim 16 wherein said second data set comprises emails of the first or second person.

19. The system of claim 16 wherein said second data set comprises the world wide web.

20. The system of claim 16 wherein said second data set comprises a database.

21. The system of claim 16 wherein said at least one computer makes said identified documents available to the second person.

22. The system of claim 16 wherein said second data set comprises transcripts of telephone conversations.

23. The system of claim 16 wherein said at least one computer comprises a first computer configured to perform the automatic speech recognition and a second computer configured to search said second data set, wherein results of the automatic speech recognition are provided by said first computer to said second computer.

24. The system of claim 16 where said at least one computer comprises a first computer configured to receive audio input from the first person and the second person, a second computer configured to perform the automatic speech recognition based on an output of said first computer and a third computer configured to search said second data set based on an output of said second computer.

23-1. The system of claim 16 wherein said at least one computer comprises a first computer configured to receive audio input from the first person, a second computer configured to perform the automatic speech recognition based on an output of said first computer and a third computer configured to search said second data set based on an output of said second computer.

25. A computer readable recording medium storing a program for causing a computer to:

perform computerized monitoring with a computer of at least one side of a telephone conversation, comprising spoken words, between a first person and a second person;

automatically identify at least one topic of the conversation;

automatically perform a search for information related to the at least one topic; and

output a result of the search.