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Identifying and correlating electronic mail messages

  • US 20080275957A1
  • Filed: 05/03/2007
  • Published: 11/06/2008
  • Est. Priority Date: 05/03/2007
  • Status: Active Grant
First Claim
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1. A method for identifying and correlating an incoming e-mail message with a previous e-mail message referenced in a database, the method comprising:

  • receiving the incoming e-mail message;

    in response to receiving the incoming e-mail message, determining whether the incoming e-mail message is related to a previous e-mail message in the database;

    in response to determining that the incoming e-mail message is related to a previous e-mail message in the database, determining whether data stored in a first field and a second field of the incoming e-mail message sufficiently matches data stored in the database for a corresponding first field and a second field of the previous e-mail message to correlate the incoming e-mail message with the previous e-mail message, and correlating the incoming e-mail message with the previous e-mail message in response to determining that data stored in the first and second fields of the incoming e-mail message sufficiently matches data stored in the database for the corresponding first and second fields of the previous e-mail message.

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