Method and system for digital image inventors and claims processing
First Claim
Patent Images
1. A method for inventorying a shipment of an item electronically and for processing claims alleging damage to the item, the method comprising:
- i. generating a first digital document for a surface area of the item belonging to a customer prior to handling;
ii. storing the first document produced;
iii. shipping the item;
iv. generating a second digital document of the surface area of the item belonging to the customer after handling;
v. storing the second document produced;
vi. receiving a claim alleging damage to the item as a result of the shipment; and
vii. accepting or denying the claim based at least in part on a comparison of the claim to at least one of the first document and the second document.
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Abstract
An electronic system for inventorying shipments of items and processing claims for damages to those items. Furthermore, the system also generates digital image inventories of shipments and processes claims for damages.
6 Citations
18 Claims
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1. A method for inventorying a shipment of an item electronically and for processing claims alleging damage to the item, the method comprising:
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i. generating a first digital document for a surface area of the item belonging to a customer prior to handling; ii. storing the first document produced; iii. shipping the item; iv. generating a second digital document of the surface area of the item belonging to the customer after handling; v. storing the second document produced; vi. receiving a claim alleging damage to the item as a result of the shipment; and vii. accepting or denying the claim based at least in part on a comparison of the claim to at least one of the first document and the second document. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for inventorying a shipment of an item electronically and for processing claims for damage to the item, the system comprising:
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a database for storing at least one video or photograph of the item belonging to a customer, wherein the at least one video or photograph depicts the item prior to shipment; and
,at least one server for receiving a claim alleging damage to the item as a result of the shipment and for publishing the claim to a web page. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17)
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18. A software system for inventorying items and processing damage claims to items for shipment, said system comprising:
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a database adopted to store at least one digital video or photograph of said items and said claims, wherein records of customers are comprised of said at least one video or photograph; a user interface adopted to edit descriptions of said items, add at least one video or photograph of said items, and submit said claims; and an application adopted to receive said inventory and process said claims, wherein said application can connect to said database to create and access said records.
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Specification