SYSTEMS AND METHODS FOR PROVIDING UNIFIED COLLABORATION SYSTEMS WITH USER SELECTABLE REPLY FORMAT
First Claim
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1. A communication system for unified collaboration comprising:
- a display device that presents information to a user;
a client device that controls the information presented by the display device;
an application operating on the client device, the application providing communication capability according to a plurality of communication formats, the plurality of communication formats comprising email, instant messenger and telephone; and
wherein when a communication is received according to any one of the plurality of communication formats, the application causes an indication of the communication to be presented to the user and also causes a plurality of reply options to be presented to the user, the plurality of reply options including creating a reply according to any one of the plurality of communication formats, each of the plurality of reply options selectable by a single command,wherein a combined log includes communications received and sent according to each of the plurality of formats.
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Abstract
A communication system provides integrated email, telephone and instant messenger communication including a common address book, a common log of communication history and shared presence information. A user can respond to a communication according to any format, email, telephone or instant messenger, with a response using the same format or any other format. The response may be initiated by a single command.
87 Citations
20 Claims
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1. A communication system for unified collaboration comprising:
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a display device that presents information to a user; a client device that controls the information presented by the display device; an application operating on the client device, the application providing communication capability according to a plurality of communication formats, the plurality of communication formats comprising email, instant messenger and telephone; and wherein when a communication is received according to any one of the plurality of communication formats, the application causes an indication of the communication to be presented to the user and also causes a plurality of reply options to be presented to the user, the plurality of reply options including creating a reply according to any one of the plurality of communication formats, each of the plurality of reply options selectable by a single command, wherein a combined log includes communications received and sent according to each of the plurality of formats. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of unified communication using different formats comprising:
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providing a user with communication according to a plurality of communication formats, the plurality of communication formats including email, instant messenger and telephone; in response to receipt of a communication according to any one of the plurality of communication formats, presenting a user with a display that includes options to respond according to any one of the plurality of communication formats, each option selected by a single command; and presenting the user with a combined log that includes communications received and sent according to each of the plurality of formats. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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Specification