SYSTEMS AND METHODS FOR PROVIDING UNIFIED COLLABORATION SYSTEMS WITH CONDITIONAL COMMUNICATION HANDLING
First Claim
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1. A system for providing unified collaboration comprising:
- an email server in communication with a client device;
an instant messenger server in communication with the client device;
a PBX server in communication with the client device; and
wherein the instant messenger server receives user presence information from the client device and, in response to the presence information received by the instant messenger server, the PBX server selects a telephone handling scheme and the email server selects an email handling scheme, andwherein the system provides a common log that includes entries for email communications, instant messenger communications and telephone communications.
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Abstract
A communication system provides integrated email, telephone and instant messenger communication including a common address book, a common log of communication history and shared presence information. A user can respond to a communication according to any format, email, telephone or instant messenger, with a response using the same format or any other format. The response may be initiated by a single command.
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Citations
11 Claims
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1. A system for providing unified collaboration comprising:
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an email server in communication with a client device; an instant messenger server in communication with the client device; a PBX server in communication with the client device; and wherein the instant messenger server receives user presence information from the client device and, in response to the presence information received by the instant messenger server, the PBX server selects a telephone handling scheme and the email server selects an email handling scheme, and wherein the system provides a common log that includes entries for email communications, instant messenger communications and telephone communications. - View Dependent Claims (2, 3, 4, 5)
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6. A method of providing integrated communication comprising:
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determining a presence state of a user from an instant messenger portion of an integrated communication system, the presence state being one of a plurality of possible presence states; in response to the determining of the presence state of the user, selecting an instant messenger handling scheme for an instant messenger server that receives incoming instant messages directed to the user, the instant messenger handling scheme selected from a plurality of possible instant messenger handling schemes; in response to the determining of the presence state of the user, selecting an email handling scheme for an email server that receives incoming emails directed to the user, the email handling scheme selected from a plurality of possible email handling schemes; in response to the determining of the presence state of the user, selecting a telephone call handling scheme for a PBX server that receives incoming telephone calls directed to the user, the telephone call handling scheme selected from a plurality of possible call handling schemes; and providing a common log that includes entries for email communications, instant messenger communications and telephone communications. - View Dependent Claims (7, 8, 9, 10, 11)
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Specification