Method and Apparatus for Remote Service of an Appliance
First Claim
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1. An appliance, configured to perform a cycle of operation to complete a physical operation on an article, comprising:
- a communication network having a plurality of interconnected nodes configured to communicate across the communication network;
a plurality of components, each component associated with at least one of the plurality of nodes;
a software architecture having a plurality of software elements and configured to generate a plurality of messages on the communication network; and
a service accessory disposed and configured to communicate with the software architecture for monitoring at least one of the plurality of components, wherein at least one of the software elements resides in each of the components and is configured to enable transmission of at least one of the plurality of messages among the components and between the accessory and the at least one of the plurality of components.
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Abstract
An appliance network has a service key accessory to facilitate remote diagnosis and service of an appliance.
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Citations
21 Claims
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1. An appliance, configured to perform a cycle of operation to complete a physical operation on an article, comprising:
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a communication network having a plurality of interconnected nodes configured to communicate across the communication network; a plurality of components, each component associated with at least one of the plurality of nodes; a software architecture having a plurality of software elements and configured to generate a plurality of messages on the communication network; and a service accessory disposed and configured to communicate with the software architecture for monitoring at least one of the plurality of components, wherein at least one of the software elements resides in each of the components and is configured to enable transmission of at least one of the plurality of messages among the components and between the accessory and the at least one of the plurality of components. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A network comprising:
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an appliance, configured to perform a cycle of operation to complete a physical domestic operation on an article, including; a communication network having a plurality of interconnected nodes configured to communicate across the communication network; a plurality of components, each component associated with at least one of the plurality of nodes; a software architecture having a plurality of software elements and configured to generate a plurality of messages on the communication network; and a remote service center configured to communicate with the software architecture for monitoring at least one of the plurality of components, wherein at least one of the software elements resides in each of the components and is configured to enable transmission of at least one of the plurality of messages among the components and between the remote service center and the at least one of the plurality of components. - View Dependent Claims (16)
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17. A service key accessory for an appliance having a communication network with a plurality of interconnected nodes configured to communicate across the communication network and a plurality of components, each component associated with at least one of the plurality of nodes, characterized by:
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means to communicate and exchange data with the communication network of the appliance; and memory for storing data retrieved from the appliance. - View Dependent Claims (18, 19, 20, 21)
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Specification