STORING DEPENDENCY AND STATUS INFORMATION WITH INCIDENTS
First Claim
1. A method of reporting incidents occurring during operation of a distributed computing environment including a multitude of hardware and software resources, and wherein said distributed environment provides a multitude of services to a multitude of clients pursuant to service level agreements and operating level agreements, and wherein during operation of the distributed computing environment defined incidents occur, the method comprising the steps of:
- whenever one of said defined incidents occur, generating a respective one incident report; and
keeping with each incident report, information identifying selected resources associated with said one of the defined incidents, and status of said selected resources at the time of the one of said defined incidents,dependencies among said selected resources at the time of the one of the defined incidents, andservice level agreements and operating level agreements impacted by said one of the defined incidents.
3 Assignments
0 Petitions
Accused Products
Abstract
A method and system are disclosed for reporting incidents occurring during operation of a distributed computing environment including a multitude of hardware and software resources. The method comprises the steps of whenever a defined incident occurs, generating a respective one incident report; and keeping with each incident report, selected information relating to the incident. Preferably, this information that is kept with the incident report identifies (i) selected resources associated with the defined incident, and status of said selected resources at the time of the defined incident, (ii) dependencies among said selected resources at the time of the defined incident, and (iii) service level agreements and operating level agreements impacted by the defined incident.
20 Citations
5 Claims
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1. A method of reporting incidents occurring during operation of a distributed computing environment including a multitude of hardware and software resources, and wherein said distributed environment provides a multitude of services to a multitude of clients pursuant to service level agreements and operating level agreements, and wherein during operation of the distributed computing environment defined incidents occur, the method comprising the steps of:
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whenever one of said defined incidents occur, generating a respective one incident report; and keeping with each incident report, information identifying selected resources associated with said one of the defined incidents, and status of said selected resources at the time of the one of said defined incidents, dependencies among said selected resources at the time of the one of the defined incidents, and service level agreements and operating level agreements impacted by said one of the defined incidents. - View Dependent Claims (2, 3, 4, 5)
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Specification