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STORING DEPENDENCY AND STATUS INFORMATION WITH INCIDENTS

  • US 20080288502A1
  • Filed: 05/15/2007
  • Published: 11/20/2008
  • Est. Priority Date: 05/15/2007
  • Status: Active Grant
First Claim
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1. A method of reporting incidents occurring during operation of a distributed computing environment including a multitude of hardware and software resources, and wherein said distributed environment provides a multitude of services to a multitude of clients pursuant to service level agreements and operating level agreements, and wherein during operation of the distributed computing environment defined incidents occur, the method comprising the steps of:

  • whenever one of said defined incidents occur, generating a respective one incident report; and

    keeping with each incident report, information identifying selected resources associated with said one of the defined incidents, and status of said selected resources at the time of the one of said defined incidents,dependencies among said selected resources at the time of the one of the defined incidents, andservice level agreements and operating level agreements impacted by said one of the defined incidents.

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