Web-Based User-Interactive Question-Answering Method and System

• US 20080294637A1
• Filed: 12/28/2006
• Published: 11/27/2008
• Est. Priority Date: 12/28/2005
• Status: Abandoned Application

• Current Assignee: Buyans Consulting Network Technology Co., Ltd.
• Original Assignee: Buyans Consulting Network Technology Co., Ltd.
• Inventors: Liu, Wenyin
• Application Number:
  US12/095,126
• Publication Number:
  US 20080294637A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/95 Retrieval from the web
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

The disclosed subject matter consists of a system, a website, and their supporting methods for user-interactive question answering. The system consists of a pattern database to store question/answer patterns for users to select when asking/answering questions. Each question pattern may include or be associated with an answer pattern. The system also includes an asking unit to let the users ask questions with or without question patterns and processes users'"'"' questions. The system also includes an answering unit to let the users answer questions with or without answer patterns. The invented method and system can significantly improve users'"'"' questioning and answering efficiency and also help machines improve the accuracy of processing the questions and answers and accumulate useful knowledge.

Claims

1. A system comprising:

a pattern database to store and manage question patterns and/or answer patterns, wherein a question pattern belongs to a class of patterns, and both question pattern and answer pattern are semantic patterns;

a question pattern comprises a question type and at least one blank where users should fill in with actual content to make the said pattern an actual question;

an answer pattern comprises at least one blank where users should fill in with actual content to make the said pattern an actual answer;

each answer pattern is associated with a question pattern;

the pattern database also comprises a classification ontology to be used for classification, query, management, and extension of the question/answer patterns;

an asking unit to facilitate and process an asker user'"'"'s asking a question using a question pattern;

an answering unit to facilitate and process an answerer user'"'"'s providing an answer using an answer pattern.

3. A system as recited in claim 1, wherein the answering unit comprises an answer pattern selection unit to let the answerer select an answer pattern or just freetext to answer the question.

4. A system as recited in claim 1, further comprising a pattern creation unit to provide facilities to asker/answerer to create question/answer pattern according to the predefined rules for pattern creation or generation and the predefined labels to tag the structure and the elements of the question/answer patterns.

6. A system as recited in claim 1, wherein the question/answer pattern can comprise keywords, a keyword is one of the main words in the question or answer.

19. A method usable in the system as recited in claim 1, the method comprising:

Step 1, providing the asker with facilities for selecting a question pattern to ask his/her question, wherein the question pattern is semantic pattern, comprising question type and at least one blank(s) for the asker to fill in with actual content to make the said pattern an actual question;

Step 2, providing the answerer with facilities for selecting an answer pattern to answer a selected question, wherein the answer pattern is semantic pattern, comprising at least one blank where users should fill in with actual content to make the said pattern an actual answer;

each answer pattern is associated with a question pattern.

21. A method as recited in claim 19, wherein further comprising a step for the asker to select to use freetext or a question pattern to ask the question a step for the answerer to answer the question using either freetext or an answer pattern.

26. A method as recited in claim 21, wherein comprising a pattern suggestion step of automatically selecting or generating a question pattern based on the freetext question when the user asks his/her question in freetext, the step actually comprising:

Step 101, analyzing the grammatical structure of the freetext question and obtaining the main structure of the sentence structure of freetext question;

Step 102, searching the pattern database using the sentence structure of the freetext question, jumping to Step 103 if the set of question patterns matching with the sentence structure of freetext question is not empty, or jumping to Step 104 otherwise (the set of question patterns matching with the sentence structure of freetext question is empty);

Step 103, from the set of question patterns obtained in Step 102, filtering out the question patterns whose blanks'"'"' semantic labels do not accord with the corresponding parts in the freetext question, and returning the remaining question patterns in the set;

Step 104, generating/creating and returning new question patterns based on the main structure of the freetext question and the predefined rules for pattern generation/creation.

28. A method as recited in claim 21, wherein further comprising a step of automatically providing answers to a user'"'"'s question based on the accumulated questions and their answers in the historical database, the step actually comprising:

Step 2001, searching the pattern database using the query of the question pattern of the said question (the user'"'"'s question) and finding a set of question patterns which are exactly the same as or similar to the question pattern of the said question;

Step 2002, finding from the historical database the set of previous questions using any question pattern in the set of question patterns found in Step 2001;

Step 2003, finding from WordNet or other similar synonym dictionaries the set of synonyms of the filling words/phrases of the blanks of the question pattern of the said question, and filtering out those previous questions whose filling words/phrases in the corresponding blanks are not among these synonyms;

Step 2004, returning to the asker the answers of the questions remaining in the set of previous questions after filtering in Step 2003.

34. A method as recited in claim 19, wherein further comprising a step of electronic commerce, wherein actually comprising one or more of the following steps:

providing the user with facilities of pricing his/her question with a nonnegative unit of money or other incentives he/she wish to pay/give for any correct answer(s) to his question so as to encourage other users to provide timely and high quality answers;

encouraging users to ask questions using question patterns by rewarding the users'"'"' pattern-form questions;

providing facilities for any user to raise a complaint to any other user for any fraud or other bad activities not allowed in the system, wherein the complained user is panelized if he/she is verified as wrong or the complaint raiser is panelized otherwise;

providing facilities for any user to do a survey of any topic in the system with certain award/price and/or certain conditions on the potential participants, all participants can earn a portion of the award according to the conditions after the survey;

providing facilities for any user to build his/her personal knowledge base by accumulating his/her personal question/answer pairs, the system automatically tries to answer any new question by searching the personal knowledge base on behalf of its owner/creator, and rewards its owner/creator if the found answer is selected by the asker as a correct answer;

evaluating the users'"'"' interests/authorities according to their questions/answers;

a personalized information service step, comprising recommending questions/answers to the users according to their interests/authorities;

an answer quality evaluation step, evaluating the answers'"'"' qualities.

37. A method as recited in claim 34, wherein the answer quality evaluation step evaluates the quality of an answer based on one or more of the following factors:

its answerer'"'"'s reputation, authority, timeliness of the answer, and the hyperlinks of the references in the answer.

38. A method as recited in claim 19 wherein further comprising a step of user reputation evaluation, wherein actually comprising.

Step 2601, recording and tracking the users'"'"' activities in the system;

Step 2602, analyzing the users'"'"' activities in the system to evaluate their reputations in the system;

Step 2603, providing facilities for users to rate others'"'"' reputations based on their activities;

Step 2604, calculating users'"'"' reputation values according to their reputations obtained in Step 2602 and/or Step 2603.

40. A method as recited in claim 34, wherein the personalized information service step further comprises:

Step 3701, periodically calculating and storing users'"'"' interest and/or authorities in each area (knowledge domain);

Step 3702, recommending a new question to those users whose authorities in the area of the new question are higher than a threshold; and

/or Step 3703, recommending a new answer to those users whose interests in the area of its question are higher than a threshold, wherein the recommended user can decide whether to accept such recommendations.

41. A method as recited in claim 37, wherein the answer quality evaluation step further comprises:

Step 3801, providing the facilities for a user to set his/her quality evaluation preferences or use the system'"'"'s default settings on quality evaluation of the answers to a given question, including the weights of the answerers'"'"' reputations, authorities, timeliness of the answers, and the hyperlinks of the references in the answers;

Step 3802, calculating the answers'"'"' personalized quality values based on the users'"'"' personal settings on quality evaluation preferences in Step 3801;

Step 3803, displaying the answers'"'"' quality values and/or using their quality values to sort or filter these answers.

52. A system as recited in claim 1, further comprising an answer clustering and quality evaluation unit to cluster all the answers to a question into a few classes, each containing similar answers, and evaluate the quality of each answer, and display the cluster information and quality information of these answers to users for them to read and store these information into a knowledge base of the system.

53. A system as recited in claim 1, further comprising a content analyzer to analyze a question'"'"'s content and dispatches it to a relevant board.

54. A system as recited in claim 1, wherein each blank in a question/answer pattern is tagged by a semantic label to indicate the semantics of the content to be filled in the blank.

2. (canceled)

5. (canceled)

7. (canceled)

8. (canceled)

9. (canceled)

10. (canceled)

11. (canceled)

12. (canceled)

13. (canceled)

14. (canceled)

15. (canceled)

16. (canceled)

17. (canceled)

18. (canceled)

20. (canceled)

22. (canceled)

23. (canceled)

24. (canceled)

25. (canceled)

27. (canceled)

29. (canceled)

30. (canceled)

31. (canceled)

32. (canceled)

33. (canceled)

35. (canceled)

36. (canceled)

39. (canceled)

42. A website for question answering, comprising:

a pattern database to store and manage question patterns and/or answer patterns;

both question pattern and answer pattern are semantic patterns;

a question pattern comprises a question type and at least one blank where users should fill in with actual content to make the said pattern an actual question;

an answer pattern comprises at least one blank where users should fill in with actual content to make the said pattern an actual answer;

each answer pattern is associated with a question pattern;

the pattern database also comprises a classification ontology to be used for classification, query, management, and extension of the question/answer patterns;

an asking unit to facilitate and process an asker user'"'"'s asking a question using a question pattern;

an answering unit to facilitate and process an answerer user'"'"'s providing an answer using an answer pattern.

43. A website as recited in claim 42, wherein the answer patterns are manually selected, or manually created, or automatically found from the pattern database by the answering unit as the answer pattern corresponding to the question pattern of the current question.

44. A website as recited in claim 42, wherein the asking unit further comprises an question pattern selection unit to let the asker select to use freetext or a question pattern to ask his/her question.

45. A website as recited in claim 42, further comprises a pattern creation unit to provide facilities to the asker/answerer to create question/answer pattern according to the predefined rules for pattern creation or generation and the predefined labels to tag the structure and the elements of the question/answer patterns.

46. A website as recited in claim 42, wherein the asking unit also comprises a pattern suggestion unit to automatically suggest the user with a list of question patterns for the user to select or confirm to use when the user asks a question in freetext. The pattern suggestion unit first analyzes the grammar of the freetext question and obtains its main structure, then finds from the pattern database a list of candidate patterns which match with the obtained main structure, and further removes from the list those candidate patterns whose blanks'"'"' semantic labels do not accord with the corresponding words/phrases in the freetext question. If there is no candidate pattern left in the list, the pattern suggestion unit automatically generates a few possible question patterns according to the obtained main structure of the freetext question and the predefined rules for pattern creation or generation and adds them to the list. Finally, the question patterns remaining in the list are suggested to the user for selection or confirmation.

47. A website as recited in claim 42, further comprising:

a historical database to store the accumulated questions, answers, and/or information about their corresponding patterns;

a history-based automatic answering unit to automatically provide answer(s) to a given question. The unit first finds from the historical database all the historical questions which use the same pattern used in the given question or its similar patterns, and then returns the answers of these historical questions whose filling parts for the blanks in their corresponding patterns match with the counterparts in the given question.

49. A website as recited in claim 42, further comprising an electronic commerce unit, wherein actually comprising one or more of the following units:

a question pricing unit to provide the user with facilities of pricing his/her question with a nonnegative unit of money or other incentives he/she wish to pay/give for any correct answer(s) to his question;

a pattern reward unit to reward any creator and/or user of any pattern; and

/or

a user reputation unit to evaluate the users'"'"' reputations according to their activities in the system and/or their subjective and mutual appraisal by other users;

a user survey unit to let any user to do a survey of any topic in the system with certain award/price and/or certain conditions on the potential participants. All participants can earn a portion of the award according to the conditions after the survey;

a user complaint unit to let any user raise a complaint to any other user for any fraud or other bad activities now allowed in the system;

a personal knowledge base unit to let any user to accumulate his/her personal question/answer pairs. The system automatically tries to answer any new question by searching the personal knowledge base on behalf of its owner/creator, and rewards its owner/creator if the found answer is selected by the asker as a correct answer;

a user interest/authority unit to evaluate the users'"'"' interests/authorities according to their questions/answers;

a personalized information service unit to recommend questions/answers to the users according to their interests/authorities;

an answer quality evaluation unit to evaluate the answers'"'"' qualities.

50. A website as recited in claim 49, wherein the personalized information service unit comprises one or more of the following units:

a question recommendation unit to recommend a question to the users with high authorities in the area of the question;

an answer recommendation unit to recommend an answer to the users with high interest in the area of its question.

51. A website as recited in claim 49, wherein the answer quality evaluation unit evaluates the quality of an answer based on one or more of the following factors:

its answerer'"'"'s reputation, authority, timeliness of the answer, and the hyperlinks of the references in the answer.

48. (canceled)