Method and System for Network Based Call-Pickup
First Claim
1. In a network telephony system, a network element comprising:
- a first user agent operable (i) to receive from a first communication device a request to replace the first communication device in a communication session between the first communication device and a second communication device, and (ii) responsively, to replace the first communication device in the communication session with the second communication device; and
a second user agent communicatively coupled with the first user agent, and operable (i) to receive from a third communication device a request to initiate a communication session between the second communication device and the third communication device and (ii) responsively, to re-issue the request to the second communication device instructing the second communication device to communicate with the third communication device.
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Abstract
A method and system for network based call-pickup is provided. In one embodiment a first user agent communicates in a communication session with a second user agent in a network telephony system. The second user agent may request that a third user agent replace the second user agent in the communication. The third user agent may be a park server, and when it replaces the second user agent, the communication session may thereby be parked at the park server. A fourth user agent may then request that the third user agent (e.g., park server) initiate a communication session between the first user agent and the fourth user agent. The third user agent may then instruct the first user agent to communicate with the fourth user agent. The parked communication session may thereby be picked up by the fourth user agent.
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Citations
20 Claims
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1. In a network telephony system, a network element comprising:
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a first user agent operable (i) to receive from a first communication device a request to replace the first communication device in a communication session between the first communication device and a second communication device, and (ii) responsively, to replace the first communication device in the communication session with the second communication device; and a second user agent communicatively coupled with the first user agent, and operable (i) to receive from a third communication device a request to initiate a communication session between the second communication device and the third communication device and (ii) responsively, to re-issue the request to the second communication device instructing the second communication device to communicate with the third communication device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification