Calling party's language selection based on called party's phone number

• US 20080298559A1
• Filed: 07/31/2007
• Published: 12/04/2008
• Est. Priority Date: 06/01/2007
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Nanjundaswamy, Vijay
• Granted Patent: US 8,897,423 B2
• Time in Patent Office: Days
• US Class Current: 379/88.16
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 2203/2061 Language aspects
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 2250/22 including a touch pad, a touch sensor or a touch detector
• CPC Class Codes: H04M 2250/58 including a multilanguage function
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

In one embodiment, a method includes identifying a geographic location of a called party based on a phone number of the called party, entered by a calling party, and prompting the calling party with at least one spoken language based on the geographic location of the called party.

Claims

1. A method, comprising:

identifying a geographic location of a called party based on a phone number of the called party, entered by a calling party; and

prompting the calling party with at least one spoken language based on the geographic location of the called party.

2. The method of claim 1, wherein the at least one spoken language based on the geographic location of the called party is determined based on at least one of a country code, a city code, a region code and an area code of the phone number of the called party.

3. The method of claim 2, wherein the prompting the calling party is performed through communicating at least one of an aural signal and a visual signal.

4. The method of claim 3, wherein the at least one spoken language to include at least one of a national language, a regional language, a local language, and a dialect spoken by the called party.

5. The method of claim 4, further comprising prompting the calling party with a default language, wherein the default language to include at least one spoken language based on a geographic location associated with the phone number of the calling party.

6. The method of claim 5, further comprising querying the calling party to speak to an operator who speaks at least one of the at least one spoken language based on the geographic location of the called party and the default language.

7. The method of claim 6, further comprising generating a list including the default language and the at least one spoken language based on the geographic location of the called party.

8. The method of claim 7, further comprising rendering the list on a graphical user interface of a communication device used by the calling party.

9. The method of claim 8, further comprising enabling the calling party to choose a selected language among the list to communicate with the called party.

10. The method of claim 9, further comprising displaying a keypad corresponding to the selected language on the graphical user interface.

11. The method of claim 10, further comprising prompting the calling party with at least one instruction through the graphical user interface.

12. The method of claim 1 in a form of a machine-readable medium embodying a set of instructions that, when executed by a machine, causes the machine to perform the method of claim 1.

13. An apparatus, comprising:

a geographic location module to determine a geographic location of a called party based on a phone number of the called party;

a language module to determine at least one spoken language based on the geographic location of the called party; and

a selection module to enable a calling party to select a selected language from the at least one spoken language.

14. The apparatus of claim 13, wherein the geographic location module to process at least one of a country code, a region code, a city code, and an area code of the phone number of the called party to determine the geographic location of the called party.

15. The apparatus of claim 14, further comprising a language database to store the selected language, tagged to the phone number of the called party.

16. The apparatus of claim 15, further comprising a default language module of the selection module to generate an additional list of languages entered by the calling party, wherein the additional list of languages to include at least a native language of the calling party, a dialect of the calling party, and a preferred language of the calling party.

17. A method, comprising:

prompting a calling party to choose a selected language among at least one spoken language based on a phone number of a called party and at least one default language;

tagging the selected language to the phone number of the called party; and

prompting a calling party in the selected language when the phone number of the called party is entered by the calling party.

18. The method of claim 17, further comprising tagging the selected language to an automatic number identification of the calling party.

19. The method of claim 18, further comprising tagging the selected language to a calling card identification of the calling party.

20. The method of claim 19, further comprising prompting the calling party using the selected language when the calling party calls the called party based on at least one of the automatic number identification of the calling party and the calling card identification of the calling party.