Method and system for allowing user check-in

• US 20080300926A1
• Filed: 05/30/2007
• Published: 12/04/2008
• Est. Priority Date: 05/30/2007
• Status: Abandoned Application

• Current Assignee: Amadeus S.A.S. (Amadeus Global Travel Distribution S.A.)
• Original Assignee: Amadeus S.A.S. (Amadeus Global Travel Distribution S.A.)
• Inventors: Miens Gautherie, Karine, Di Costanzo, Pierre-Philippe, Hemon, Marielle
• Application Number:
  US11/809,056
• Publication Number:
  US 20080300926A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

A method for changing the state of a pre-booked ticket from a first booked-state to a second check-in state, wherein the method includes a mobile device communicating through an IM communication system with a check-in desk service. The mobile device also comprises an identification instrument for a user, said check-in desk service having access to the pre-booked ticket. The method comprises the steps of connecting the mobile device to an appropriate network in order to communicate with the check-in desk, sending the identification instrument through the IM communication system to the check-in desk in order to access to the pre-booked ticket, requesting to change the pre-booked ticket state from booked to check-in and receiving an electronic boarding pass on the mobile device to access to a boarding gate.

Claims

1. Method for changing the state of a pre-booked ticket from a first booked-state to a second check-in state, wherein the method includes a mobile device communicating through an IM communication system with a check-in desk service, said mobile device also comprising an identification means of a user, said check-in desk service having access to the pre-booked ticket:

wherein the method comprises the steps of;

connecting the mobile device to an appropriate network in order to communicate with the check-in desk;

sending the identification means through the IM communication system to the check-in desk in order to access to the pre-booked ticket;

requesting to change a pre-booked ticket state from booked to check-in;

receiving an electronic boarding pass on the mobile device to access to a boarding gate.

2. The method of claim 1, further comprising sending instructions to the check-in desk service to change the pre-booked ticket state.

3. The method of claim 1, further comprising sending instructions to a chat robot, manipulating those instructions by the chat robot in order to create a request to access the pre-booked ticket and forwarding the request to the check-in service.

4. The method of any of claim 1, further comprising using an IM protocol suitable for mobile devices.

5. A system comprising means adapted for carrying out the steps of the method, according to one of the claim 1.

6. A device comprising means adapted for carrying out the steps of the method according to anyone of the claim 1.

7. A computer program comprising instructions for carrying out the steps of the method according to anyone of the claim 1, when said computer program is executed on a computer system.