Method and apparatus of customer relationship management and maketing

• US 20080300979A1
• Filed: 05/31/2007
• Published: 12/04/2008
• Est. Priority Date: 05/31/2007
• Status: Abandoned Application

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Fatdoor Incorporated
• Inventors: Abhyanker, Raj Vasant
• Application Number:
  US11/809,827
• Publication Number:
  US 20080300979A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/0271 Personalized advertisement
• CPC Class Codes: G06Q 30/0277 Online advertisement

Abstract

A method, apparatus, and system of customer relationship management and marketing are disclosed. In one embodiment, a method of generating a personalized communication for a customer includes obtaining a purchase record of the customer from a first data source, obtaining a location of the customer from a second data source, integrating the purchase record and the location in a geo-spatial map, analyzing a targeting criteria of the customer and of people residing adjacent to the customer through a referencing of the purchase record and the location of the customer with public and wiki generated information of the customer and the people residing adjacent to the customer, generating the personalized communication based on the analysis, and sending the personalized communication to the customer and the people residing adjacent to the customer.

Claims

1. A method of generating a personalized communication for a customer, comprising:

obtaining a purchase record of the customer from a first data source;

obtaining a location of the customer from a second data source;

integrating the purchase record and the location in a geo-spatial map;

analyzing a targeting criteria of the customer and of people residing adjacent to the customer through a referencing of the purchase record and the location of the customer with public and wiki generated information of the customer and the people residing adjacent to the customer;

generating the personalized communication based on the analysis; and

sending the personalized communication to the customer and the people residing adjacent to the customer.

2. The method of claim 1, further comprising:

determining a neighborhood of the customer and the people residing adjacent to the customer using the geo-spatial map; and

sending the personalized communication to the neighborhood of the customer.

3. The method of claim 1, wherein the first data source is at least one selected from a group consisting of a point of sale system, a shopping club archive, and an online purchase.

4. The method of claim 1, wherein the second data source comprises a public record.

5. The method of claim 1, wherein the personalized communication is at least one selected from a group consisting of a letter, an email, a text message, an instant message, and an embedded advertisement.

6. The method of claim 1, wherein the location comprises a latitude and a longitude.

7. The method of claim 1, wherein the geo-spatial map is associated with a social network of the customer.

8. The method of claim 1 in a form of a machine-readable medium embodying a set of instructions that, when executed by a machine, causes the machine to perform the method of claim 1.

9. A customer relationship management system, comprising:

a customer repository configured to store customer data, wherein the customer data comprises a name of a customer and a location of the customer;

a geo-spatial map; and

a marketing analysis module configured to;

integrate the customer data into the geo-spatial map,

analyze the customer data based on geo-spatial data and user-generated data associated with a neighborhood encompassing the location, and

generate a personalized communication for the customer based on the analysis.

10. The customer relationship management system of claim 9, further comprising:

a user interface, comprising;

a mapping utility configured to display the geo-spatial map to a user;

a neighborhood locator configured to obtain the location from the user;

a purchase tracker configured to display the customer data integrated into the geo-spatial map; and

a communication utility configured to display a communication option to the user.

11. The customer relationship management system of claim 10, wherein the communication option is at least one selected from a group consisting of a letter, an email, a text message, an instant message, and an embedded advertisement.

12. The customer relationship management system of claim 9, wherein the market analysis module is further configured to:

determine a neighborhood of the customer using the geo-spatial map; and

send the personalized communication to the neighborhood of the customer.

13. The customer relationship management system of claim 9, wherein the location comprises a latitude and a longitude.

14. The customer relationship management system of claim 9, wherein the geo-spatial map is operatively connected to a social network of the customer.

15. A method of generating a personalized communication for a neighborhood, comprising:

obtaining a purchase record of a customer in the neighborhood from a first data source;

obtaining a location of the customer from a second data source;

integrating the purchase record and the location in a geo-spatial map;

analyzing a targeting criteria of the customer and of people in the neighborhood through a referencing of the purchase record and the location of the customer with public and wiki generated information of the customer and the people in the neighborhood;

generating the personalized communication based on the analysis; and

sending the personalized communication to the customer and the people in the neighborhood.

16. The, method of claim 15, wherein the first data source is at least one selected from a group consisting of a point of sale system, a shopping club archive, and an online purchase.

17. The method of claim 15, wherein the second data source comprises a public record.

18. The method of claim 15, wherein the personalized communication is at least one selected from a group consisting of a letter, an email, a text message, an instant message, and an embedded advertisement.

19. The method of claim 15, wherein the location comprises a latitude and a longitude.

20. The method of claim 15, wherein the geospatial map is associated with a social network of the customer.