SYSTEM AND METHOD FOR CITIZEN REQUESTS FOR ASSISTANCE

• US 20080304628A1
• Filed: 02/07/2008
• Published: 12/11/2008
• Est. Priority Date: 02/07/2007
• Status: Active Grant

• Current Assignee: CITY24/7
• Original Assignee: CITY24/7
• Inventors: Rowe, Roger A., Turkel, Karl
• Granted Patent: US 8,666,031 B2
• Time in Patent Office: Days
• US Class Current: 379/37
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems

Abstract

A method and system for initiating an incident-specific request for assistance from a citizen call station by touching a sequence of positions on a display screen. The citizen call station comprises a display having a touch-responsive mechanism for entering a call sequence of statements including initiating an alert, reporting a concern, and selecting help needed. A transmission mechanism for transmitting the call sequence to a control location is provided. A confirmation of the request, sent from the control location, may be received at the call station. The call station may also deliver information from a central location. The call station may include cameras, various sensors, two-way communications, and may be used to provide information on demand, outside of the normal security concerns.

Claims

1. A method of requesting assistance from a service provider comprising the steps of:

touching a call button image corresponding to a call for assistance that is displayed on a touch sensitive display of a call station permanently mounted in a public location near the location of an incident requiring assistance;

reporting a type of incident by touching a corresponding type of incident descriptor that is displayed on the touch sensitive display; and

selecting a type of assistance needed by touching a corresponding icon that is displayed on the touch sensitive display.

2. The method of claim 1, further comprising the step of:

sending, from a central location via a communication network connected to the call station in response to selecting a type of assistance transmitted from the call station, a message confirming the request for assistance.

3. The method of claim 1, further comprising the step of:

observing a message confirming the request for assistance that is displayed on the touch sensitive display in response to selecting the type of assistance needed.

4. The method of claim 1, further comprising the step of:

displaying the call button image, the type of incident descriptor, and the corresponding icon on the touch sensitive display in the sequence of the steps of touching, reporting, and selecting.

5. The method of claim 4, wherein the sequence of the steps proceeds from touching to reporting to selecting.

6. A method of requesting assistance from an emergency services provider comprising the steps of:

displaying a call button image on a touch sensitive display of a call station permanently mounted in a public location near the location of an incident requiring assistance;

touching the call button image to initiate a call for assistance;

reporting a type of incident by touching a corresponding type of incident descriptor that is displayed on the touch sensitive display in response to touching the call button image;

selecting a type of assistance needed by touching a corresponding icon that is displayed on the touch sensitive display in response to touching an incident descriptor displayed on the touch sensitive display; and

sending, from a central location via a communication network connected to the call station in response to selecting a type of assistance transmitted from the call station, a message confirming the request for assistance.

7. A security network system for communicating with service providers via respective connections to the Internet, comprising:

a data center including a web server coupled to the Internet via a client server; and

a plurality of citizen call stations distributed throughout an urban environment and accessible by the public via a touch-sensitive display screen coupled to each call station, the call stations further coupled via at least one communications interface through the Internet to the client server in the data center, wherein an incident-specific request for assistance may be initiated from the citizen call station by touching a sequence of positions on the display screen, and transmitted automatically to an emergency service provider, followed by a confirming message transmitted to the citizen call station and displayed on the display screen.

8. The system of claim 7, wherein the data center further comprises:

at least one database coupled to the web server via a streaming server; and

a central controller coupled to the web server.

9. The system of claim 7, wherein the citizen call stations further comprise:

a housing permanently mounted in a public place for supporting the touch-sensitive display screen;

a program for displaying a sequence of graphic images on the display screen representing each member of a call sequence of statements including initiating an alert, selecting a concern, and selecting help needed; and

a communication mechanism coupled to the display screen for transmitting the call sequence upon entry by touching the sequence of graphic images.

10. The citizen call station of claim 9, wherein the communications mechanism comprises:

a receiving mechanism coupled to the display screen for receiving and displaying a message acknowledging receipt of the transmitted call sequence.

11. The citizen call station of claim 10, wherein the displayed message includes a statement that the call sequence has been received and the help requested is on the way.

12. The system of claim 8, further comprising:

a memory system for storing at least the program for displaying the sequence of graphic images; and

a processor coupled to the memory system, the display screen, and the communications mechanism, said processor operable to control the display screen and the communication mechanism responsive at least to the program for displaying the sequence of graphic images stored in the memory system.

13. The citizen call station of claim 7, wherein the request for assistance is selected from the group consisting of person in distress, suspicious person, suspicious package, unlawful activity, and safety concern.

14. The citizen call station of claim 13, wherein a response to the request for assistance is selected from the group consisting of fire department, medical unit, police department, hazmat team, evacuation unit, and water department.

15. The citizen call station of claim 12, further comprising:

a program stored in the memory system and operable on said processor for receiving data containing information provided by public agencies and commercial entities having utility for citizens interacting with the citizen call station.

16. The citizen call station of claim 15, wherein the information is selected from the group consisting of emergency instructions, an index of public services, public transportation schedules and fares, tourist information, entertainment venues and programs, restaurant and lodging information, special offers, promotional messages, sponsor'"'"'s messages, and messages and information from civilian authorities and leaders.

17. The system of claim 7, further comprising:

a call center having a plurality of work stations and coupled to the web server in the data center.

18. A security network system for communicating with emergency services providers via respective connections to the Internet, comprising:

a data center including a web server coupled to the Internet via a client server, at least one database coupled to the web server via a streaming server, and a central controller coupled to the web server; and

a plurality of citizen call stations distributed throughout an urban environment and accessible by the public via a touch-sensitive display screen included in each call station, the call stations further coupled via at least one communications interface through the Internet to the client server in the data center, wherein an incident-specific request for assistance may be initiated from any citizen call station by touching a sequence of positions on the display screen corresponding to the incident-specific requests for assistance, and transmitted automatically to an emergency service provider, followed by a confirming message transmitted to the citizen call station and displayed on the display screen; and

a call center having a plurality of work stations and coupled to the web server in the data center.

19. The system of claim 18, wherein the citizen call stations further comprise:

a housing permanently mounted in a public place for supporting the touch-sensitive display screen;

a program for displaying a sequence of graphic images on the display screen representing each member of a call sequence of statements including initiating an alert, selecting a concern, and selecting help needed;

a communication mechanism coupled to the display screen for transmitting the call sequence upon entry by touching the sequence of graphic images;

a memory system for storing at least the program for displaying the sequence of graphic images; and

a processor coupled to the display screen, the communications mechanism, and the memory system, said processor operable to control the display screen and the communication mechanism responsive at least to the program for displaying the sequence of graphic images stored in the memory system.

20. The citizen call station of claim 19, further comprising:

a program stored in the memory system and operable on said processor for receiving data containing information provided by public agencies and commercial entities having utility for citizens interacting with the citizen call station.