SYSTEM AND METHOD FOR COMMUNICATING WITH INTERACTIVE SERVICE SYSTEMS

• US 20080304639A1
• Filed: 05/16/2008
• Published: 12/11/2008
• Est. Priority Date: 05/18/2007
• Status: Abandoned Application

• Current Assignee: Shorthand Mobile, Inc.
• Original Assignee: Smarttouch Incorporated
• Inventors: McDonough, John, Oswal, Raj
• Application Number:
  US12/122,535
• Publication Number:
  US 20080304639A1
• Time in Patent Office: Days
• US Class Current: 379/93.01
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

An interaction system is described, which can reside on a cellular phone, a personal data assistant (PDA), a laptop computer, or any general purpose computing device. The interaction system provides a greatly simplified user interface for communication with interactive service systems. The interaction system builds the user interface by interpreting an associated profile that enables a user to access the interactive service system. The entire menu system of the interactive service system is presented to the user in a simple and easy to navigate set of menus, user input prompts and audible outputs of requested user information and confirmations. The interaction system saves time and minimizes user entry errors. The system leverages existing interactive service systems while taking full advantage of computing device features.

Claims

1. A method for interacting with an interactive service system comprising:

processing a profile that represents a process implemented by the interactive service system;

generating a user interface based on the processing of the profile to solicit a user response correlating to a response required by the interactive service system;

receiving the user response via the user interface;

updating the user interface using the profile based on the user response;

communicating with the interactive service system based on the user response.

2. The method of claim 1 further comprising determining from the profile whether the user response requires the signal to be sent to the interactive service system.

3. The method of claim 1 further comprising determining whether a time period has elapsed when the user response requires the signal to be sent to the interactive service system.

4. The method of claim 1 wherein the step of sending a communication comprises causing the generation of a dual tone, multi frequency (DTMF) signal by a telephone network.

5. The method of claim 1 wherein the step of processing a profile further comprises executing an interactive service system interaction system.

6. The method of claim 5 further comprising downloading the interactive service system interaction system and the profile to a client device.

7. The method of claim 1 wherein generating a user interface further comprises presenting the user interface on a display of a client device.

8. The method of claim 1 further comprising

saving the user'"'"'s response;

using the saved user'"'"'s response in a subsequent processing of the profile.

9. The method of claim 1 further comprising receiving a signal from the interactive service system.

10. The method of claim 9 wherein the signal from the interactive service system is an audible signal.

11. The method of claim 1 further comprising:

establishing a connection between a client device and the interactive service system.

12. The method of claim 10 further comprising muting a volume associated with the audible signal received from the interactive service system.

13. The method of claim 12 further comprising unmuting the volume associated with the audible signal from the interactive service system when the audible signal is determined to be of interest to a user.

14. The method of claim 1, wherein communicating with the interactive service system includes communicating with an intermediate server which in turn communicates with the interactive service system.

15. The method of claim 1 further comprising:

intercepting a communication to the interactive service system; and

selecting the profile associated with the interactive service system based upon the intercepted communication.

16. The method of claim 1, wherein the profile specifies communication with the interactive service provider over at least one of a voice channel, a data channel, and an SMS channel.

17. A system for interacting with an interactive service system comprising:

a profile processing module which processes a profile that represents a script implemented by an interactive service system;

a user interface generation module configured to generate a user interface based on the processing of the profile to solicit a user response correlating to a response required by the interactive service system;

an input module which receives the user response via the user interface and processes the user response and causes an updated user interface to be generated; and

an output module which sends a signal to the interactive service system based on the user response.

18. The system of claim 17 wherein the profile processing module is further configured to determine from the profile whether the user response requires the signal to be sent to the interactive service system.

19. The system of claim 17 wherein the profile processing module is further configured to determine whether a time period has elapsed when the user response requires the signal to be sent to the interactive service system.

20. The system of claim 19 wherein the determination by the profile processing module of whether a time period has elapsed further comprises the profile processing module determining a time period associated with a prior user response that required a signal to be sent to the interactive service system and the profile processing module determining whether the time period associated with the prior user response has elapsed.

21. The system of claim 17, wherein the output module sends a signal to an intermediate server which in turn sends a signal to the interactive service system.

22. The system of claim 17 further comprising:

an interception module which intercepts a communication to the interactive service system; and

selects the profile associated with the interactive service system based upon the intercepted communication.

23. The system of claim 17, wherein the profile specifies communication with the interactive service provider over at least one of a voice channel, a data channel, and an SMS channel.

24. A method for interacting with an interactive service system comprising:

processing a profile that represents a script implemented by the interactive service system;

generating a user interface based on a profile that represents a script implemented by the interactive service system to solicit a user response correlating to a response required by the interactive service system implementing the script;

receiving a user response via the user interface;

generating and transmitting a communication to the interactive service system based on the user response;

receiving a communication from the interactive service system; and

updating the user interface using the profile based on the communication from the interactive service system.

25. The method of claim 24 further comprising determining from the profile whether the user response requires the signal to be sent to the interactive service system.

26. The method of claim 24 further comprising determining whether a predetermined time period has elapsed before transmitting a communicating to the interactive service system based on the user response.

27. The method of claim 24 further comprising saving information entered by the user and updating the profile using the saved information.

28. The method of claim 24, wherein the communication to the interactive service system is transmitted first to an intermediate server which in turn transmits the communication to the interactive service system.

29. The method of claim 24 further comprising:

intercepting a communication to the interactive service system; and

selecting the profile associated with the interactive service system based upon the intercepted communication.

30. The method of claim 24, wherein the profile specifies communication with the interactive service provider over at least one of a voice channel, a data channel, and an SMS channel.