SYSTEM AND METHOD FOR ENHANCED COMMUNICATIONS VIA SMALL DATA RATE COMMUNICATION SYSTEMS

• US 20080305815A1
• Filed: 05/16/2008
• Published: 12/11/2008
• Est. Priority Date: 05/18/2007
• Status: Active Grant

• Current Assignee: Shorthand Mobile, Inc.
• Original Assignee: Smarttouch Incorporated
• Inventors: McDonough, John
• Granted Patent: US 8,374,636 B2
• Time in Patent Office: Days
• US Class Current: 455/466
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 2203/556 Statistical analysis and interpretation
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A system and method for interacting with an interactive communication system include processing a profile associated with an interactive communication system; generating a user interface based on the processing of the profile to solicit a user response correlating to a response required by the interactive communication system; receiving the user response via the user interface; updating the user interface using the profile based on the user response; and sending a signal to the interactive communication system based on one or more user responses.

Claims

1. A method for interacting with an interactive communication system comprising:

processing a profile associated with an interactive communication system;

generating a user interface based on the processing of the profile to solicit a user response correlating to a response required by the interactive communication system;

receiving the user response via the user interface;

updating the user interface using the profile based on the user response; and

sending a signal to the interactive communication system based on one or more user responses.

2. The method of claim 1, further comprising determining from the profile whether the user response requires the signal to be sent to the interactive communication system.

3. The method of claim 1, wherein the step of sending a communication comprises causing the generation of a text message.

4. The method of claim 1, wherein the step of processing a profile further comprises executing a profile processing application.

6. The method of claim 1, wherein generating a user interface further comprises presenting the user interface on a display of a client device.

7. The method of claim 1, further comprising:

saving the user response; and

using the saved user response in a subsequent processing of the profile.

8. The method of claim 1, further comprising receiving a signal from the interactive communication system.

9. The method of claim 1, further comprising establishing a connection between a client device and the interactive communication system.

10. The method of claim 1, wherein communicating with the interactive communication system includes communicating with an intermediate server in communication with the interactive communication system.

11. The method of claim 1, wherein the profile specifies communication with the interactive communication system over at least one of a voice channel, a data channel, an SMS channel, and an instant messaging channel.

5. The method of claim 5, further comprising downloading the profile processing application and the profile to a client device.

12. A system for interacting with an interactive communication system comprising:

a profile processing application which processes a profile associated with an interactive communication system;

a user interface module configured to at least;

generate a user interface based on the processing of the profile to solicit a user response correlating to a response required by the interactive communication system,

receive the user response via the user interface,

process the user response, and

cause an updated user interface to be generated; and

a sending module which sends a signal to the interactive communication system based on the user response.

13. The system of claim 12, wherein the profile processing application is configured to determine from the profile whether the user response requires the signal to be sent to the interactive communication system.

14. The system of claim 12, wherein the sending module sends a signal to an intermediate server which in turn sends a signal to the interactive communication system.

15. The system of claim 12, wherein the profile specifies communication with the interactive communication provider over at least one of a voice channel, a data channel, an SMS channel, and an instant messaging channel.

16. A method for interacting with an interactive communication system comprising:

processing a profile associated with the interactive communication system;

generating a user interface based on the processing of the profile to solicit a user response correlating to a response required by the interactive communication system;

receiving a user response via the user interface;

generating and transmitting a communication to the interactive communication system based on the user response;

receiving a communication from the interactive communication system; and

updating the user interface using the profile, based on the communication from the interactive communication system.

17. The method of claim 16, further comprising determining from the profile whether the user response requires the signal to be sent to the interactive communication system.

18. The method of claim 16, further comprising saving user entered information and modifying the profile using the saved information.

19. The method of claim 16, wherein the communication to the interactive communication system is transmitted to an intermediate server which in turn transmits the communication to the interactive communication system.

20. The method of claim 19, wherein the communication from the interactive communication system is received via the intermediate server.

21. The method of claim 19, further comprising modifying the profile using information provided by at least one of the interactive communication server and the intermediate server.

22. The method of claim 16, wherein the profile specifies communication with the interactive communication system over at least one of a voice channel, a data channel, an SMS channel, and an instant messaging channel.

23. The method of claim 16, further comprising displaying an advertisement with the user interface.

24. The method of claim 23, further comprising modifying the profile in response to displaying the advertisement.

25. The method of claim 23, wherein the advertisement is at least one of a dynamic advertisement and a static advertisement.

26. The method of claim 16, wherein the communications include a control channel used to provide additional communication, the control channel comprising an unused portion of a message.

27. The method of claim 16, wherein information received using the control channel in the transmitted communication includes information regarding at least one of:

deletion of a profile, a requesting for a new profile, profile usage statistics, a user display event, a user click event, a user advertisement event, a confirmation of enabling a profile, a confirmation of disabling a profile, a user initiation of a URL, a user initiation of a phone call, and an alive status.

28. The method of claim 16, wherein information received using the control channel in the received communication includes information regarding at least one of:

a dynamic advertisement, disabling an application, enabling a profile, disabling a profile, hiding a profile, and modifying a profile.

29. The method of claim 26, wherein the additional communication is with a server that is not the interactive communication system.

30. A method of communicating with a client device having a profile processing application and a profile, the method comprising:

receiving a text message from the client device;

accessing information associated with a user of the client device;

transmitting a responsive message to the client device;

transmitting additional information to be displayed at the client device based on at least the information associated with the user.

31. The method of claim 30, wherein the additional information is an advertisement.

32. The method of claim 30, further comprising sending a text message to the client device to disable a profile.

33. The method of claim 30, further comprising sending a text message to the client device to change a profile.

34. The method of claim 30, further comprising sending a text message to the client device to disable the profile processing application.