Dynamic Creation of a Service Model

• US 20080312982A1
• Filed: 06/15/2007
• Published: 12/18/2008
• Est. Priority Date: 06/15/2007
• Status: Active Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Graf, Isaac J., Perelman, Shoel D., Braun, Alan D.
• Application Number:
  US11/763,547
• Publication Number:
  US 20080312982A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06F 8/10 Requirements analysis; Specification techniques
• CPC Class Codes: G06Q 10/06312 Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations

Abstract

A service model of resources is dynamically created from a selected service model template. A user-input or incoming event selects one of multiple pre-defined service model templates for construction of a selected service model. The selected service model represents real-time characteristics of resources for an enterprise. External data sources, which are used to describe the real-time characteristics of the depicted resources, are then identified, and the service model is constructed using the identified external data sources.

Claims

1. A method for dynamically creating a service model, the method comprising:

presenting a plurality of service model templates;

receiving an input that selects one of the service model templates for construction of a selected service model, wherein the selected service model represents real-time relationships and characteristics of depicted resources;

identifying external data sources that are used to describe the real-time relationships and characteristics of the depicted resources; and

constructing the selected service model using the identified external data sources.

2. The method of claim 1, further comprising:

performing a business impact analysis based on the real-time characteristics of the depicted resources.

3. The method of claim 1, wherein each service model template comprises a set of rules that defines a dependency relationship between at least two of the depicted resources.

4. The method of claim 1, wherein each service model template comprises a set of rules that map each of the depicted resources to at least one of the external data sources.

5. The method of claim 1, further comprising:

quantifying the real-time characteristics of the depicted resources to create a performance score that describes a health of a total system that utilizes the depicted resources.

6. The method of claim 1, wherein the selected service model is managed by a service provider, and wherein at least part of the selected service model depicts computing resources of a customer of the service provider.

7. The method of claim 6, wherein at least one of the external data sources is a Configuration Management Database (CMDB) that is directly managed by the customer.

8. The method of claim 7, wherein data from the CMDB is obtained by Structured Query Language (SQL) queries to the CMDB.

9. The method of claim 1, further comprising:

setting a performance standard for at least one of the depicted resources.

10. The method of claim 9, further comprising:

visually coding the depicted resources in accordance with each visually-coded depicted resource'"'"'s performance relative to the performance standard.

11. The method of claim 1, wherein at least one of the depicted resources are assigned to multiple service model templates.

12. The method of claim 1, wherein the input is from a user input into a customer'"'"'s computer.

13. The method of claim 1, wherein the input is an event that is received from a plurality of data sources, wherein the event describes changes to the plurality of data sources.

14. The method of claim 1, wherein a selected service model comprises dependency rules that define dependency relationships of the depicted resources, wherein the dependency relationships of the depicted resources describe how the depicted resources interact, the method further comprising:

updating the selected service model by re-running the dependency rules when requested by a customer.

15. The method of claim 1, wherein a selected service model comprises dependency rules that define dependency relationships of the depicted resources, wherein the dependency relationships of the depicted resources describe how the depicted resources interact, the method further comprising:

polling the external data sources at predetermined periods, and

updating the selected service model by re-running the dependency rules when the polling detects a change in the external data sources.

16. A data processing apparatus comprising:

a service model construction logic, wherein the service model construction logic comprises;

storage for a plurality of service model templates;

receiving logic for receiving an input that selects one of the service model templates for construction of a selected service model, wherein the selected service model represents real-time relationships and characteristics of depicted resources;

data source identification logic for identifying external data sources that are used to describe the real-time relationships and characteristics of the depicted resources; and

construction logic for constructing the selected service model using the identified external data sources.

17. The data processing apparatus of claim 16, further comprising:

business impact analysis logic for performing a business impact analysis based on the real-time relationships and characteristics of the depicted resources.

18. A computer program product for dynamically creating a service model, the computer program product comprising:

a computer usable medium having computer usable program code embodied therewith, the computer usable program code comprising;

computer usable program code configured for presenting a plurality of service model templates;

computer usable program code configured for receiving an input that selects one of the service model templates for construction of a selected service model, wherein the selected service model represents real-time characteristics of depicted resources;

computer usable program code configured for identifying external data sources that are used to describe the real-time characteristics of the depicted resources; and

computer usable program code configured for constructing the selected service model using the identified external data sources.

19. The computer program product of claim 18, further comprising:

computer usable program code configured for performing a business impact analysis based on the real-time characteristics of the depicted resources.

20. The computer program product of claim 18, further comprising:

computer usable program code configured for quantifying the real-time characteristics of the depicted resources to create a performance score that describes a health of a total system that utilizes the depicted resources.