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METHODS AND APPARATUS FOR SCHEDULING AN IN-HOME APPLIANCE REPAIR SERVICE

  • US 20080313007A1
  • Filed: 07/08/2008
  • Published: 12/18/2008
  • Est. Priority Date: 02/07/2001
  • Status: Abandoned Application
First Claim
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1. A system for scheduling an in-home appliance repair service by a customer, comprising:

  • an appliance repair database storing repair time slot data dynamically updated by multiple appliance repair providers; and

    a scheduling server in communication with the appliance repair database, the scheduling server using at least one of an appliance identifier and a geographical identifier provided by the customer to obtain from the appliance repair database multiple repair time slots determined to be available to the customer for scheduling the in-home appliance repair service wherein the scheduling server causes data indicative of the multiple available repair time slots to be communicated from the server device to a client device via a wide area network and wherein the scheduling server uses a selection of one of the multiple available repair time slots communicated from the client device via the wide area network to generate a dispatch message to a one of the multiple appliance repair providers that is associated with the selected one of the multiple available repair time slots to thereby schedule the in-home appliance repair service by the one of the multiple appliance repair providers within the selected one of the multiple available repair time slots.

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