METHOD AND SYSTEM FOR AUTOMATING THE CREATION OF CUSTOMER-CENTRIC INTERFACES

• US 20080313571A1
• Filed: 05/27/2008
• Published: 12/18/2008
• Est. Priority Date: 03/21/2000
• Status: Active Grant

• Current Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Original Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Inventors: BUSHEY, Robert R., MILLS, Scott H., MARTIN, John M., JOSEPH, Kurt M., KNOTT, Benjamin A., PASQUALE, Theodore B.
• Granted Patent: US 8,131,524 B2
• Time in Patent Office: Days
• US Class Current: 715/853
• CPC Class Codes: G06F 8/20 Software design
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G10L 15/1822 Parsing for meaning understanding
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP

Abstract

An interface is provided by creating prompts for the interface. The prompts represent tasks to be accomplished by a user and are obtained based on user input. The prompts are grouped according to relationships, obtained from the user input, among the tasks. The interface is updated based on user feedback. Each of the prompts is designated using user terminology obtained from the user input.

Claims

1. A method for providing an interface, comprising:

creating a plurality of prompts for the interface, each of the plurality of prompts representing tasks to be accomplished by a user, and each of the plurality of prompts being obtained based on user input;

grouping the plurality of prompts according to relationships, obtained from the user input, among the tasks; and

updating the interface based on user feedback,

wherein each of the plurality of prompts are designated using user terminology obtained from the user input.

2. The method according to claim 1,

wherein the interface is graphically represented.

3. The method according to claim 1,

wherein the interface comprises an interactive voice system.

4. The method according to claim 1,

wherein the interface determines a structure of a website.

5. The method according to claim 1, further comprising:

developing content for a website based on the interface.

6. The method according to claim 1, further comprising:

ordering the plurality of prompts according to frequencies of occurrence for tasks corresponding to each of the plurality of prompts.

7. A system implemented on at least one processor for providing an interface, comprising:

a receiver operable to receive user input; and

a rendering processor operable to create a plurality of prompts for the interface, each of the plurality of prompts representing tasks to be accomplished by a user, and each of the plurality of prompts being obtained based on the user input;

a grouping processor operable to group the plurality of prompts according to relationships, obtained from the user input, among the tasks; and

an updating processor operable to update the interface based on user feedback,

wherein each of the plurality of prompts are designated using user terminology obtained from the user input.

8. The system according to claim 7,

wherein the tasks comprise action data that describes an action the user would like to perform with respect to an object.

9. The system according to claim 8,

wherein the tasks comprise object data that describes the object upon which the action is performed.

10. The system according to claim 9,

wherein the object data comprises user-specific data stored by the system.

11. The system according to claim 8,

wherein the action data comprises data relating to at least one of accessing and interacting with the object.

12. The system according to claim 9, further comprising:

a task generating processor operable to create a system-generated task by combining object data obtained from a first task with action data obtained from a second task.

13. The system according to claim 7,

wherein the user input is not based on predetermined input.

14. The system according to claim 7,

wherein the user input is obtained from at least one of a telephone call, an electronic mail, and a submission via a website.

15. The system according to claim 7,

wherein the interface is modified based on the user feedback obtained from monitoring the user interacting with the interface.

16. A computer readable medium storing a computer program, recorded on the computer readable medium, for providing an interface, the medium comprising:

a creation code, recorded on the computer readable medium, executable to create a plurality of prompts for the interface, each of the plurality of prompts representing tasks to be accomplished by a user, and each of the plurality of prompts being obtained based on user input;

a grouping code, recorded on the computer readable medium, executable to group the plurality of prompts according to relationships, obtained from the user input, among the tasks; and

an updating code, recorded on the computer readable medium, executable to update the interface based on user feedback,

wherein each of the plurality of prompts are designated using user terminology obtained from the user input.

17. The computer readable medium according to claim 16, further comprising:

a determining code, recorded on the computer readable medium, executable to determine user terminology based on a frequency of occurrence for each word obtained from the user input.

18. The computer readable medium according to claim 16,

wherein the plurality of prompts are modified based on an accuracy score for accomplishing a specified task using the interface.

19. The computer readable medium according to claim 18, further comprising:

a reconfiguring code, recorded on the computer readable medium, operable to reconfigure the interface based on response times for accomplishing the specified task using the interface.

20. The computer readable medium according to claim 16,

wherein the interface comprises an interface to a computing device.