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Systems & Methods to reduce wait time in the service sector and just in time demand management

  • US 20080319935A1
  • Filed: 06/23/2007
  • Published: 12/25/2008
  • Est. Priority Date: 06/23/2007
  • Status: Abandoned Application
First Claim
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1. A method to predict waiting time for customers/buyers in the service sector where there is volatility in determining the exact time of service. This method would look at past data of the service professional, information about the customers already waiting and ahead in queue to determine the most likely wait time for the customer. This time could either be an exact time or a small window wherein the service is most likely to be rendered. The method involves self learning (using neural networks, statistical modeling, etc.) based on prior history

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