NETWORK DEVICE DYNAMIC HELP

• US 20090003345A1
• Filed: 06/27/2007
• Published: 01/01/2009
• Est. Priority Date: 06/27/2007
• Status: Abandoned Application

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Lin, Shyyunn Sheran, Chang, Steve Chen-Lin, Clemm, Ludwig Alexander, Yang, Junekang, Zhao, Jiabin
• Application Number:
  US11/769,591
• Publication Number:
  US 20090003345A1
• Time in Patent Office: Days
• US Class Current: 370/392
• CPC Class Codes: H04L 41/0686 Additional information in the notification, e.g. enhancement of specific meta-data
• CPC Class Codes: H04L 41/08 Configuration management of networks or network elements address allocation H04L61/50
• CPC Class Codes: H04L 43/0811 by checking connectivity
• CPC Class Codes: H04L 43/0894 Packet rate
• CPC Class Codes: H04L 43/106 using time related information in packets, e.g. by adding timestamps

Abstract

There are provided a method, system, logic and network device to provide additional information and at least one recommended action relating to error information reported by a feature module of the network device. The method comprises generating a request that includes error information reported by a feature module of a network device, the error information including one or more runtime parameters associated with the network device. The method further comprises transmitting the generated request and receiving a response to the request including additional information and the at least one recommended action relating to the error information, the additional information and the at least one recommended action being based at least in part on the one or more runtime parameters. The network device comprises a feature module to report error information including one or more runtime parameters associated with the network device, a help module to generate a request including the error information reported by the feature module and to receive a response to the request, the response including additional information and at least one recommended action relating to the error information, the additional information and the at least one recommended action being based at least in part on the one or more runtime parameters, and a communication module to transmit the generated request and to receive the response to the request.

Claims

1. A method comprising:

generating a request that includes error information reported by a feature module of a network device, the error information including one or more runtime parameters associated with the network device;

transmitting the generated request; and

receiving a response to the request, the response including additional information and at least one recommended action relating to the error information, the additional information and the at least one recommended action being based at least in part on the one or more runtime parameters.

2. The method of claim 1, further comprising displaying the additional information and the at least one recommended action to a user.

3. The method of claim 1, wherein transmitting the request comprises transmitting the request to a help server, the error information included in the request comprising an identification of the feature module, an error message reported by the feature module, and a severity level of the error message reported by the feature module.

4. The method of claim 3, further comprising querying by the help server at least one data source to determine one or more of the additional information and the at least one recommended action.

5. The method of claim 3, further comprising querying by the help server a diagnostic module to determine one or more of the additional information and the at least one recommended action.

6. The method of claim 5, further comprising the retrieving by the diagnostic module a state and context of the network device in order to determine one or more of the additional information and the at least one recommended action.

7. The method of claim 1, wherein transmitting the request comprises:

transmitting the request from the network device to a help client;

generating a help query based on the request; and

transmitting the generated help query from the help client to a help server.

8. The method of claim 7, wherein receiving the response comprises:

receiving help data at the help client from the help server;

generating a response to the request based on the help data; and

transmitting the generated response to the network device.

9. A system comprising:

a help module to;

generate a request that includes error information reported by a feature module of a network device, the error information including one or more runtime parameters associated with the network device, and

receive a response to the request, the response including additional information and at least one recommended action relating to the error information, the additional information and the at least one recommended action being based at least in part on the one or more runtime parameters; and

a communication module to transmit the generated request and to receive the response to the request.

10. The system of claim 9, further comprising a console module to display to a user on a display device the additional information and the at least one recommended action.

11. The system of claim 9, wherein the communication module transmits the request to a help server, the error information included in the request comprising an identification of the feature module, an error message reported by the feature module, and a severity level of the error reported by the feature module.

12. The system of claim 11, wherein the help server comprises a help retrieval module to query at least one data source to determine one or more of the additional information and the at least one recommended action.

13. The system of claim 12, wherein the help server further comprises a diagnostic retrieval module to query a diagnostic module to determine one or more of the additional information and the at least one recommended action.

14. The system of claim 13, wherein the diagnostic module includes a state and context retrieval module to retrieve the state and context information of the network device in order to determine one or more of the additional information and the at least one recommended action.

15. The system of claim 11, further comprising a help client comprising:

a request handler module to receive the request and generate a help request based on the received request;

a help request dispatch module to receive the request from the help module, to forward the request to the request handler module, to receive the generated help request from the request handler module and to transmit the received help request; and

a communication module to receive the help request from the help request dispatch module and to transmit the received help request to the help server.

16. The system of claim 15, the help client further comprising:

a response renderer module to receive a help response to the help request and to generate a response based on the help response;

a help response receiver module to receive the help response from the help server, to forward the help response to the response renderer module, to receive the generated response from the response renderer module, and to forward the generated response; and

the communication module further to receive the generated response and to transmit the generated response to the network device.

17. The system of claim 9, wherein the network device is one selected from the group consisting of:

a gateway;

a router;

a switch;

a bridge;

a hub;

a repeater;

a host device; and

a terminal device.

18. A logic encoded in one or more tangible media for execution and when executed operable to:

generate a request that includes error information reported by a feature module of a network device, the error information including one or more runtime parameters associated with the network device;

transmit the generated request; and

receive a response to the request, the response including additional information and at least one recommended action relating to the error information, the additional information and the at least one recommended action being based at least in part on the one or more runtime parameters.

19. A system comprising:

a means for generating a request that includes error information reported by a feature module of a network device, the error information including one or more runtime parameters associated with the network device;

a means for transmitting the generated request; and

a means for receiving a response to the request, the response including additional information and at least one recommended action relating to the error information, the additional information and the at least one recommended action being based at least in part on the one or more runtime parameters.

20. A network device comprising:

a feature module to report error information including one or more runtime parameters associated with a network device;

a help module to generate a request including the error information reported by the feature module, and to receive a response to the request, the response including additional information and at least one recommended action relating to the error information, the additional information and the at least one recommended action being based at least in part on the one or more runtime parameters; and

a communication module to transmit the generated request and to receive the response to the request.

21. The network device of claim 20, further comprising a console module to display to a user on a display device the additional information and the at least one recommended action.

22. The network device of claim 20, wherein the communication module transmits the request to a help server and receives the response from the help server.

23. The network device of claim 20, wherein the communication module transmits the request to a help client and receives the response from the help client.

24. The network device of claim 20, wherein the network device is one selected from the group consisting of:

a gateway;

a router;

a switch;

a bridge;

a hub;

a repeater;

a host device; and

terminal device.