MANAGEMENT AND DIAGNOSIS OF TELEPHONIC DEVICES

• US 20090003533A1
• Filed: 06/26/2007
• Published: 01/01/2009
• Est. Priority Date: 06/26/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Appiah, Madan Mohan R., Chandrasekaran, Subramanian
• Granted Patent: US 9,032,079 B2
• Time in Patent Office: Days
• US Class Current: 379/1.10
• CPC Class Codes: H04M 2203/052 software update
• CPC Class Codes: H04M 3/08 Indicating faults in circuits or apparatus
• CPC Class Codes: H04M 3/22 Arrangements for supervision, monitoring or testing
• CPC Class Codes: H04M 3/28 Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
• CPC Class Codes: H04M 3/42178 by downloading data to substation equipment

Abstract

Systems and methods of managing and diagnosing enterprise telephonic devices are disclosed. A provisioning request can be received from an enterprise telephonic device. The provisioning request can include a domain name system lookup request. An enterprise network address of a device management server can be provided to the enterprise telephonic device. A voice data link can be established with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices. The device management server can periodically receive heartbeat data from the enterprise telephonic device. The heartbeat can be indicative of a status of at least one functionality of the enterprise telephonic device. The enterprise telephonic device can provide diagnostic logs when requested by the device management server. In addition, the enterprise telephonic device can be configured to periodically request software updates.

Claims

1. A method of managing self-provisioned enterprise telephonic devices, comprising:

receiving a self-provisioning request from an enterprise telephonic device, the self-provisioning request including a domain name system lookup request;

providing to the enterprise telephonic device an enterprise network address of a device management server with which the enterprise telephonic device can communicate;

establishing a voice data link with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices; and

periodically receiving at the device management server heartbeat data from the enterprise telephonic device, the heartbeat data being indicative of a status of at least one functionality of the enterprise telephonic device.

2. The method of claim 1, further comprising receiving a diagnostic log if requested by the device management server.

3. The method of claim 1, wherein the domain name system lookup request includes a service record that requests authentication by the device management server.

4. The method of claim 1, wherein establishing the voice data link with the enterprise telephonic device includes dynamically providing an IP address to the enterprise telephonic device.

5. The method of claim 1, further comprising querying an update software database to determine if there are any software updates available.

6. The method of claim 1, further comprising filtering diagnostic data received in the diagnostic log from the enterprise telephonic device, and providing the filtered diagnostic data to an update service for determination as to whether software updates are necessary or available.

7. A method of remotely diagnosing self-provisioned enterprise telephonic devices, comprising:

receiving, at a device maintenance server, heartbeat data from an enterprise telephonic device, the enterprise telephonic device communicating with the enterprise telephonic device over a data network;

receiving event data from the enterprise telephonic device, the event data being associated with an occurrence of an event;

analyzing the heartbeat and the event data received from the enterprise telephonic device to determine whether there is a voice communication malfunction in the enterprise telephonic device; and

if it is determined that there is a voice communication malfunction in the enterprise telephonic device, requesting from the enterprise telephonic device a diagnostic log indicative of the occurrence of the event.

8. The method of claim 7, further comprising filtering diagnostic data received in the diagnostic log from the enterprise telephonic device, and providing the filtered diagnostic data to an update service for determination as to whether software updates are necessary or available.

9. The method of claim 7, further comprising providing software updates to the enterprise telephonic device if there is a voice communication malfunction in the enterprise telephonic device.

10. The method of claim 7, further comprising checking an update software database to determine whether there are software updates available.

11. A method of updating self-provisioned enterprise telephonic devices, comprising:

receiving a request from an enterprise telephonic device to determine whether a software update is available;

requesting from an update service an indication of whether an update service software is available for downloading;

if the update service provides the indication that update service software is available, requesting the update service software from the update service; and

if the enterprise telephonic device has not previously received the update service software, providing to the enterprise telephonic device an indication that a software update is available.

12. The method of claim 11, further comprising checking an update software database to determine whether there are any software updates available.

13. The method of claim 11, further comprising requesting a diagnostic log from the enterprise telephonic device.

14. The method of claim 11, further comprising filtering diagnostic data received in the diagnostic log from the enterprise telephonic device, and providing the filtered diagnostic data to an update service for determination as to whether software updates are necessary or available.