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MANAGEMENT AND DIAGNOSIS OF TELEPHONIC DEVICES

  • US 20090003533A1
  • Filed: 06/26/2007
  • Published: 01/01/2009
  • Est. Priority Date: 06/26/2007
  • Status: Active Grant
First Claim
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1. A method of managing self-provisioned enterprise telephonic devices, comprising:

  • receiving a self-provisioning request from an enterprise telephonic device, the self-provisioning request including a domain name system lookup request;

    providing to the enterprise telephonic device an enterprise network address of a device management server with which the enterprise telephonic device can communicate;

    establishing a voice data link with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices; and

    periodically receiving at the device management server heartbeat data from the enterprise telephonic device, the heartbeat data being indicative of a status of at least one functionality of the enterprise telephonic device.

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