UNIFIED RULES FOR VOICE AND MESSAGING

• US 20090003542A1
• Filed: 06/26/2007
• Published: 01/01/2009
• Est. Priority Date: 06/26/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Shtiegman, Eran, Ramanathan, Rajesh
• Granted Patent: US 8,068,588 B2
• Time in Patent Office: Days
• US Class Current: 379/88.130
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 1/64 Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations centralised dictation systems H04M11/10
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 1/72433 for voice messaging, e.g. dictaphones for answering incoming calls H04M1/64
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails

Abstract

The claimed subject matter provides a system and/or a method that facilitates managing an incoming data communication in connection with unified communications. A unified communications component can employ unified communications for a data communication with at least the following data communication modes: an email data communication mode, a voice data communication mode, and a voicemail data communication mode. A unified rules component can automatically redirect the data communication to a delegate for receipt based upon a universal rule, the universal rule is uniformly applicable to at least two of the email data communication mode, the voice data communication mode, or the voicemail data communication mode.

Claims

1. A system that facilitates managing an incoming data communication in connection with unified communications, comprising:

a unified communications component that employs unified communications for a data communication with at least the following data communication modes;

an email data communication mode, a voice data communication mode, and a voicemail data communication mode; and

a unified rules component that automatically redirects the data communication to a delegate for receipt based upon a universal rule, the universal rule is uniformly applicable to at least two of the email data communication mode, the voice data communication mode, or the voicemail data communication mode.

2. The system of claim 1, the data communication mode includes at least one of an audio data communication mode, a fax data communication mode, a video data communication mode, an instant messaging data communication mode, a desktop sharing data communication mode, or an application sharing data communication mode.

3. The system of claim 1, the unified communications component is an integrated enterprise communication client that provides real-time communications utilizing unified communications.

4. The system of claim 3, the unified communications component leverages a server in order to provide unified communications.

5. The system of claim 1, further comprising a block component that enforces uniform blocking of a data communication from a sender within unified communications independent of at least one of a data communication mode or a data communication format.

6. The system of claim 5, the block component denies a future data communication and respective data communication mode from a sender based upon identification of the data communication in a data communication mode as at least one of spam, junk, unwanted, or unsolicited, the identification is at least one of user identified, filter identified, or server identified.

7. The system of claim 6, the block component applies a uniform blocking of an incoming data communication in an additional data communication mode from the sender in addition to the blocked data communication mode.

8. The system of claim 1, the unified rules component allows the universal rule to be set with a single entry point in a single user interface.

9. The system of claim 1, further comprising a settings component that facilitates defining at least one setting associated with the universal rule.

10. The system of claim 9, the setting is at least one of data communication mode applicability, a delegate assignment, a delayed delegation, a logging, or a junk applicability for the data communication mode.

11. The system of claim 9, the setting is at least one of a receipt setting, a monitoring of delegated communications, a privacy setting, a security setting, a portion of a permission related to owner, or a portion of a permission related to a delegate.

12. The system of claim 1, the delegate receives a data communication in a plurality of data communication modes within unified communications based at least in part upon the universal rule.

13. The system of claim 1, the delegate is at least one of a user, a machine, a network, a server, an application, a business, a corporation, a client, an enterprise, a website, or a device.

14. The system of claim 1, the universal rule enables seamless delegation of a data communication between a plurality of server applications and a plurality of client applications.

15. A computer-implemented method that facilitates redirecting data communications with unified rules within unified communications, comprising:

creating a universal rule for delegation within unified communications;

employing the universal rule for delegation within unified communications; and

redirecting an incoming data communication independent of a respective data communication mode to a delegate based at least in part upon the universal rule.

16. The method of claim 15, the data communication mode is at least one of an email data communication mode, a voice data communication mode, a voicemail data communication mode, an instant messenger data communication mode, an audio data communication mode, or a video data communication mode.

17. The method of claim 15, the universal rule enables seamless delegation of a data communication between a plurality of server applications and a plurality of client applications.

18. The method of claim 15, further comprising:

receiving a data communication from a sender;

identifying a data communication within unified communications as unwanted;

blocking a future data communication in the corresponding data communication mode from the sender; and

blocking a future data communication from the sender in an additional data communication mode.

19. The method of claim 18, further comprising:

identifying a data communication in a corresponding data communication mode as wanted;

unblocking at least one of the data communication in the corresponding data communication or a sender of the data communication; and

unblocking a future data communication from the sender in an additional data communication mode.

20. A computer-implemented system that facilitates managing an incoming data communication in connection with unified communications, comprising:

means for employing unified communications for a data communication with at least the following data communication modes;

an email data communication mode, a voice data communication mode, and a voicemail data communication mode;

means for automatically redirecting the data communication to a delegate for receipt based upon a universal rule; and

means for uniformly applying the universal rule to at least two of the email data communication mode, the voice data communication mode, or the voicemail data communication mode.