System and Method for Interactive Natural Language Rebooking or Rescheduling of Calendar Activities

• US 20090006143A1
• Filed: 06/26/2007
• Published: 01/01/2009
• Est. Priority Date: 06/26/2007
• Status: Abandoned Application

• Current Assignee: Deem, Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Original Assignee: Rearden Commerce Inc
• Inventors: LOWELL, Tamar, ORTTUNG, Mark, MILLER, Timothy A., NEWMAN, Patrick
• Application Number:
  US11/768,884
• Publication Number:
  US 20090006143A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06F 40/56 Natural language generation
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting

Abstract

One embodiment provides a method, that may be implemented on a system, for receiving from a user a request to reschedule a scheduled itinerary of events, the request received in a natural language format; passing the request through a natural language analyzer; processing results of the natural language analyzer against at least one of a current status of progress into the scheduled itinerary and profile data of the user, the profile comprising previous changes of itineraries and preferences of the user; generating one or more options in response to the user request to modify the scheduled itinerary of events, based on available options and based on the processing of the results of the natural language analyzer against at least one of current scheduled itinerary and profile data of the user; and presenting the one or more options to the user in the natural language format in which the user submitted the request.

Claims

1. A computer-implemented method comprising:

receiving from a user a request to reschedule a scheduled itinerary of events, the request received in a natural language format;

passing the request through a natural language analyzer;

processing results of the natural language analyzer against at least one of a current status of progress into the scheduled itinerary and profile data of the user, the profile comprising previous changes of itineraries and preferences of the user;

generating one or more options in response to the user request to modify the scheduled itinerary of events, based on available options and based on the processing of the results of the natural language analyzer against at least one of current scheduled itinerary and profile data of the user; and

presenting the one or more options to the user in the natural language format that ht user submitted the request.

2. The computer-implemented method of claim 1, further comprising providing the options comprises a return phone call to the user.

3. The computer-implemented method of claim 2, wherein the scheduled itinerary comprises one or more of lodging reservation, transportation reservation, and scheduled meetings.

4. The computer-implemented method of claim 3, wherein receiving the request in natural language format comprises receiving the request via a verbal communication over a telephonic connection.

5. The computer-implemented method of claim 4, wherein the processing the request through a natural language analyzer further comprises performing context comparisons and context searches based on the request and data stored in a database.

6. A machine-readable medium having stored thereon a set of instructions which when executed perform a method comprising:

receiving from a user a request to reschedule a scheduled itinerary of events, the request received in a natural language format;

passing the request through a natural language analyzer;

processing results of the natural language analyzer against at least one of a current status of progress into the scheduled itinerary and profile data of the user, the profile comprising previous changes of itineraries and preferences of the user;

generating one or more options in response to the user request to modify the scheduled itinerary of events, based on available options and based on the processing of the results of the natural language analyzer against at least one of current scheduled itinerary and profile data of the user; and

presenting the one or more options to the user in the natural language format in which the user submitted the request.

7. The machine-readable medium of claim 6, further comprising providing the options comprises a return phone call to the user.

8. The machine-readable medium of claim 7, wherein the scheduled itinerary comprises one or more of lodging reservation, transportation reservation, and scheduled meetings.

9. The machine-readable medium of claim 8, wherein receiving the request in natural language format comprises receiving the request via a verbal communication over a telephonic connection.

10. The machine-readable medium of claim 9, wherein the processing the request through a natural language analyzer further comprises performing context comparisons and context searches based on the request and data stored in a database.

11. A system comprising:

means for receiving from a user a request to reschedule a scheduled itinerary of events, the request received in a natural language format;

means for passing the request through a natural language analyzer;

processing results of the natural language analyzer against at least one of a current status of progress into the scheduled itinerary and profile data of the user, the profile comprising previous changes of itineraries and preferences of the user;

means for generating one or more options in response to the user request to modify the scheduled itinerary of events, based on available options and based on the processing of the results of the natural language analyzer against at least one of current scheduled itinerary and profile data of the user; and

means for presenting the one or more options to the user in the natural language format in which the user submitted the request.

12. The system of claim 11, wherein the means for providing the options further comprises a means for a return phone call to the user.

13. The system of claim 12, wherein the scheduled itinerary comprises one or more of lodging reservation, transportation reservation, and scheduled meetings.

14. The system of claim 13, wherein the means for receiving the request in natural language format further comprises means for receiving the request via a verbal communication over a telephonic connection.

15. The system of claim 14, wherein the means for processing the request through a natural language analyzer further comprises means for performing context comparisons and context searches based on the request and data stored in a database.