UPDATING CONVERSATIONS AFTER REDIRECTION

• US 20090006632A1
• Filed: 06/28/2007
• Published: 01/01/2009
• Est. Priority Date: 06/28/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Basu, Pradipta Kumar, Ramanathan, Rajesh
• Granted Patent: US 8,364,761 B2
• Time in Patent Office: Days
• US Class Current: 709/228
• CPC Class Codes: H04L 65/1066 Session management
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80

Abstract

The claimed subject matter provides a system and/or a method that facilitates maintaining identification data for a real-time communication. A unified communications component can enable real-time communications by employing a communication session with at least one data communication mode, wherein the communication session can include conversation identification (ID). An invitation from a source to a target can initiate at least one of the communication session or the at least one data communication mode within the communication session. An update component can generate an additional conversation ID for the communication session upon detecting the invitation is forwarded by the target.

Claims

1. A system that facilitates maintaining identification data for a real-time communication, comprising:

a unified communications component that enables real-time communications by employing a communication session with at least one data communication mode, the communication session includes a conversation identification (ID);

an invitation from a source to a target that initiates at least one of the communication session or the at least one data communication mode within the communication session; and

an update component that generates an additional conversation ID for the communication session upon detecting the invitation is forwarded by the target.

2. The system of claim 1, the data communication mode is at least one of instant messaging, voice over Internet protocol (VoIP), video conferencing, audio, voice, desktop sharing, or application sharing.

3. The system of claim 1, the unified communications component is an integrated enterprise communication client that provides real-time communications utilizing unified communications.

4. The system of claim 1, the unified communications component leverages a server in order to provide real-time communications.

5. The system of claim 1, the unified communications component enables the integration of an application into the communication session.

6. The system of claim 5, the application is at least one of a word processing application, a data spreadsheet application, a presentation/slide creation program, an email application, a note taking application, an information gathering application, a multi-user collaboration note taking application, a desktop sharing application, a shared workspace application, a proprietary peer-to-peer software application, or an enterprise portal application.

7. The system of claim 5, the unified communications component leverages the application for a portion of data related to contact information.

8. The system of claim 1, the communication session is implemented within a window and each data communication mode is implemented within a respective window.

9. The system of claim 1, further comprising an evaluation component that dynamically monitors the communication session to identify at least one of a redirection by the target or forwarding by the target.

10. The system of claim 9, the evaluation component monitors at least one of the communication session, a target associated with the communication session, a server related to the communication session, a source associated with the communication session, an application leveraged by the unified communications component, a real-time communication related to a source, a real-time communication related to a target, a device utilized by a source, or a device utilized by a target.

11. The system of claim 10, the device is at least one of a machine a computer, a portable computer, a hand-held, a laptop, a portable digital assistant (PDA), a desktop, a mobile communications device, a smartphone, a VoIP device, an instant messaging device, a portable media device, a media player, a gaming device, or a device with real-time communication capability.

12. The system of claim 1, further comprising an ID component that generates the additional conversation ID based at least in part upon the detection provided by the evaluation component.

13. The system of claim 12, the additional conversation ID distinguishes the communication session from the communication session prior to the at least one of redirection or forwarding.

14. The system of claim 1, the update component generates an additional conversation ID upon detection of at least one of the communication session or the data communication mode escalating to a conference call.

15. The system of claim 14, the update component identifies the escalation based upon the evaluation of at least one of a number of invitations associated with at least one of the communication session or the data communication mode, a participant included within the real-time communications, a participant designation of a conference call, a participant ranking within a corporate hierarchy, a conference call request, a conference call response, a conference call flag/identifier, or a manual designation of a conference call.

16. A computer-implemented method that facilitates evaluating real-time communications in order to maintain conversation identification integrity, comprising:

evaluating a communication session related to real-time communications;

identifying at least one of a redirection or a forwarding of an invitation related to at least one of the communication session or a data communication mode within the communication mode; and

updating the communication session with an additional conversation ID based at least in part upon the redirection or forwarding.

17. The method of claim 16, further comprising:

detecting at least one of the communication session or the data communication mode escalating to a conference call; and

providing an additional conversation ID for the communication session based at least in part upon the escalation to a conference call.

18. The method of claim 16, the data communication mode is at least one of instant messaging, voice over Internet protocol (VoIP), video conferencing, audio, voice, desktop sharing, or application sharing.

19. The method of claim 16, further comprising utilizing unified communications as an integrated enterprise communication client to provides real-time communications.

20. A computer-implemented system that facilitates maintaining identification data for a real-time communication, comprising:

means for enabling real-time communications by employing a communication session with at least one data communication mode;

means for including a conversation identification (ID) with the communication session;

means for initiating at least one of a communication session or the data communication mode within the communication session with an invitation from a source to a target; and

means for generating an additional conversation ID for the communication session upon detecting the invitation is forwarded by the target.