Creating A Session Log For A Computing Device Being Studied For Usability By A Plurality Of Usability Experts

• US 20090006983A1
• Filed: 06/27/2007
• Published: 01/01/2009
• Est. Priority Date: 06/27/2007
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bodin, William K., Thorson, Derral C., Maynard, Ann M.
• Granted Patent: US 7,912,803 B2
• Time in Patent Office: Days
• US Class Current: 715/754
• CPC Class Codes: G06Q 10/00 Administration; Management

Abstract

Methods, systems, and products are disclosed for creating a session log for a computing device being studied for usability by a plurality of usability experts that include: displaying, by a usability engine to a plurality of usability experts, a usability observation video of a user interacting with a computing device during a usability session for studying the usability of the device; detecting, by an event listener on the computing device, an event generated as a result of user interaction with the device; notifying, by the event listener, the usability engine of the event; recording, by the usability engine, a description of the event in a session log; receiving, by the usability engine from at least one of the usability experts, usability observations regarding the usability of the device; and recording, by the usability engine, the usability observations in the session log.

Claims

1. A method of creating a session log for a computing device being studied for usability by a plurality of usability experts, the method comprising:

displaying, by a usability engine to a plurality of usability experts, a usability observation video of a user interacting with a computing device during a usability session for studying the usability of the device;

detecting, by an event listener on the computing device, an event generated as a result of user interaction with the device;

notifying, by the event listener, the usability engine of the event;

recording, by the usability engine, a description of the event in a session log;

receiving, by the usability engine from at least one of the usability experts, usability observations regarding the usability of the device; and

recording, by the usability engine, the usability observations in the session log.

2. The method of claim 1 wherein:

the method further comprises identifying the portion of the usability observation video displayed to the usability expert when the usability expert observed the usability observations using timecodes embedded in the usability observation video;

the method further comprises identifying, by the usability engine, the portion of the session log that corresponds to the identified portion of the usability observation video; and

recording, by the usability engine, the usability observations in the session log further comprises inserting the usability observations in the identified portion of the session log.

3. The method of claim 1 wherein:

each usability expert has a particular role in studying the usability of the device; and

recording, by the usability engine, the usability observations in the session log further comprises filtering the usability observations in dependence upon the particular role of each usability expert.

4. The method of claim 1 further comprising providing, by the usability engine to the plurality of usability experts, the description of the event.

5. The method of claim 4 wherein:

each usability expert has a particular role in studying the usability of the device; and

providing, by the usability engine to the plurality of usability experts, the description of the event further comprises filtering the description of the event to be provided to each usability expert in dependence upon the particular role of each usability expert.

6. The method of claim 4 wherein providing, by the usability engine to the plurality of usability experts, the description of the event further comprises:

identifying the portion of the usability observation video recorded when the event was detected using timecodes embedded in the usability observation video; and

embedding the description of the event in the identified portion of the usability observation video.

7. A system for creating a session log for a computing device being studied for usability by a plurality of usability experts, the system comprising:

means for displaying, to a plurality of usability experts, a usability observation video of a user interacting with a computing device during a usability session for studying the usability of the device;

means for detecting, on the computing device, an event generated as a result of user interaction with the device;

means for notifying, from the computing device, a usability engine of the event;

means for recording a description of the event in a session log;

means for receiving, from at least one of the usability experts, usability observations regarding the usability of the device; and

means for recording the usability observations in the session log.

8. The system of claim 7 wherein:

the system further comprises means for identifying the portion of the usability observation video displayed to the usability expert when the usability expert observed the usability observations using timecodes embedded in the usability observation video;

the system further comprises means for identifying the portion of the session log that corresponds to the identified portion of the usability observation video; and

the means for recording the usability observations in the session log further comprises means for inserting the usability observations in the identified portion of the session log.

9. The system of claim 7 wherein:

each usability expert has a particular role in studying the usability of the device; and

the means for recording the usability observations in the session log further comprises means for filtering the usability observations in dependence upon the particular role of each usability expert.

10. The system of claim 7 further comprising means for providing, to the plurality of usability experts, the description of the event.

11. The system of claim 10 wherein:

each usability expert has a particular role in studying the usability of the device; and

the means for providing, by the usability engine to the plurality of usability experts, the description of the event further comprises means for filtering the description of the event to be provided to each usability expert in dependence upon the particular role of each usability expert.

12. The system of claim 10 wherein the means for providing, to the plurality of usability experts, the description of the event further comprises:

means for identifying the portion of the usability observation video recorded when the event was detected using timecodes embedded in the usability observation video; and

means for embedding the description of the event in the identified portion of the usability observation video.

13. A computer program product for creating a session log for a computing device being studied for usability by a plurality of usability experts, the computer program product disposed upon a computer readable medium, the computer program product comprising computer program instructions capable of:

displaying, by a usability engine to a plurality of usability experts, a usability observation video of a user interacting with a computing device during a usability session for studying the usability of the device;

detecting, by an event listener on the computing device, an event generated as a result of user interaction with the device;

notifying, by the event listener, the usability engine of the event;

recording, by the usability engine, a description of the event in a session log;

receiving, by the usability engine from at least one of the usability experts, usability observations regarding the usability of the device; and

recording, by the usability engine, the usability observations in the session log.

14. The computer program product of claim 13 wherein:

the computer program product further comprises computer program instructions capable of identifying the portion of the usability observation video displayed to the usability expert when the usability expert observed the usability observations using timecodes embedded in the usability observation video;

the computer program product further comprises computer program instructions capable of identifying, by the usability engine, the portion of the session log that corresponds to the identified portion of the usability observation video; and

recording, by the usability engine, the usability observations in the session log further comprises inserting the usability observations in the identified portion of the session log.

15. The computer program product of claim 13 wherein:

each usability expert has a particular role in studying the usability of the device; and

recording, by the usability engine, the usability observations in the session log further comprises filtering the usability observations in dependence upon the particular role of each usability expert.

16. The computer program product of claim 13 further comprising computer program instructions capable of providing, by the usability engine to the plurality of usability experts, the description of the event.

17. The computer program product of claim 16 wherein:

each usability expert has a particular role in studying the usability of the device; and

providing, by the usability engine to the plurality of usability experts, the description of the event further comprises filtering the description of the event to be provided to each usability expert in dependence upon the particular role of each usability expert.

18. The computer program product of claim 16 wherein providing, by the usability engine to the plurality of usability experts, the description of the event further comprises:

identifying the portion of the usability observation video recorded when the event was detected using timecodes embedded in the usability observation video; and

embedding the description of the event in the identified portion of the usability observation video.

19. The computer program product of claim 13 wherein the computer readable medium comprises a recordable medium.

20. The computer program product of claim 13 wherein the computer readable medium comprises a transmission medium.