DASHBOARD MAINTENANCE/OUTAGE CORRELATION

• US 20090007145A1
• Filed: 06/29/2007
• Published: 01/01/2009
• Est. Priority Date: 06/29/2007
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Business Network Services, Inc. (Verizon Communications Inc.)
• Inventors: Derose, Eric S., White, Chris L., Pedersen, Evan, Dombrowski, Edmund G., Vohsman, David J.
• Granted Patent: US 8,494,911 B2
• Time in Patent Office: Days
• US Class Current: 719/318
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/0817 by checking functioning

Abstract

A device receives multiple products associated with a customer of a network and provided by the network, matches the multiple products with multiple maintenance events, and displays multiple visual indicators indicating status of the multiple maintenance events.

Claims

1. A method, comprising:

receiving a plurality of products associated with a customer of a network and provided by the network;

matching the plurality of products with a plurality of maintenance events; and

displaying a plurality of visual indicators indicating status of the plurality of maintenance events.

2. The method of claim 1, further comprising:

receiving an identifier associated with the customer of the network.

3. The method of claim 2, wherein receiving an identifier comprises:

receiving, as the identifier, at least one of a corporate identification, a billing account number, a Network Application Service Provider (NASP) identification, a subNASP identification, a Domain Name System (DNS) short name, a stock symbol, or a tax identification associated with the customer.

4. The method of claim 1, wherein receiving a plurality of products comprises:

receiving, as the plurality of products, at least one of information associated with a circuit, a device, a node, or a service provided by the network for use by the customer.

5. The method of claim 1, wherein matching the plurality of products comprises:

associating each of the plurality of maintenance events with a corresponding one of the plurality of products.

6. The method of claim 1, wherein displaying a plurality of visual indicators comprises:

displaying one of colored icons or shaped icons based the status of the plurality of maintenance events.

7. The method of claim 1, further comprising:

receiving, from the customer, a selection of one of the plurality of maintenance events; and

displaying additional information associated with the selected maintenance event.

8. The method of claim 1, further comprising:

receiving, from the customer, a request for accessing the plurality of products; and

generating at least one of customer inventory, alarms, tickets, or maintenance events associated with the network.

9. The method of claim 8, wherein receiving a request comprises:

receiving a customer identification and a customer password.

10. The method of claim of claim 8, wherein generating at least one of customer inventory comprises at least one of:

generating information associated with at least one of a circuit, a device, or a service provided by the network;

generating an alarm associated with at least one of a circuit, a device, or a service provided by the network;

generating a ticket to address a problem associated with at least one of a circuit, a device, or a service provided by the network;

or

generating a maintenance event to perform maintenance on at least one of a circuit, a device, or a service provided by the network.

11. The method of claim 8, further comprising:

generating a map displaying locations of at least one of customer inventory, alarms, tickets, or maintenance events associated with the network.

12. The method of claim 11, further comprising:

receiving a selection of a location on the map; and

displaying details associated with the selected location.

13. The method of claim 11, wherein generating the map comprises:

displaying, on the map, symbols with unique shapes and color coding that correspond to at least one of customer inventory, alarms, tickets, or maintenance events.

14. A system, comprising:

one or more devices to;

display a product associated with a customer of a network and provided by the network,

match the product with a maintenance event, and

display a visual indicator indicating a status of the maintenance event.

15. The system of claim 14, wherein the one or more devices are further configured to:

receive an identifier associated with the customer of the network.

16. The system of claim 15, wherein the identifier comprises at least one of a corporate identification, a billing account number, a Network Application Service Provider (NASP) identification, a subNASP identification, a Domain Name System (DNS) short name, a stock symbol, or a tax identification associated with the customer.

17. The system of claim 14, wherein the product comprises at least one of information associated with a circuit, a device, a node, or a service provided by the network for use by the customer.

18. The system of claim 14, wherein the one or more devices are further configured to:

display a colored icon based on the status of the maintenance event.

19. The system of claim 18, wherein a green colored icon indicates that the maintenance event is complete, a yellow colored icon indicates that the maintenance event is scheduled, and a red colored icon indicates that the maintenance event is in progress.

20. The system of claim 14, wherein the one or more devices are further configured to:

display a shaped icon based the status of the maintenance event.

21. The system of claim 14, wherein the one or more devices are further configured to:

receive, from the customer, a selection of the maintenance event; and

display additional information associated with the selected maintenance event.

22. The system of claim 21, wherein the selection of the maintenance event includes at least one of a mouse over selection or a point and click selection.

23. The system of claim 21, wherein the additional information includes at least one of location information, product information, scheduling information, identification information, or status information associated with the selected maintenance event.

24. A system, comprising:

means for generating a plurality of products associated with a customer of a network and provided by the network;

means for matching the plurality of products with a plurality of maintenance events; and

means for generating a plurality of visual indicators indicating status of the plurality of maintenance events.