System and Method for Providing Feedback to Wireless Device Users
First Claim
1. A method of providing feedback to a mobile subscriber, the method comprising the steps of:
- receiving, at an intermediary, a request to deliver content that is intended for the mobile subscriber;
determining, at the intermediary, routing information sufficient to pass the request to deliver content to a mobile operator that serves the mobile subscriber;
receiving from the mobile operator a response including at least a status; and
responsive to the status indicating that the content is not receivable by the mobile subscriber, generating a notification message, the notification message indicating to the mobile subscriber that delivery of the content failed.
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Abstract
A user feedback generation and management capability, operating possibly within a Value-Added Service Provider, provides key feedback (e.g., information, updates, etc.) to a Mobile Subscriber (MS) during, for example, the MS′ receipt of rich content on the MS′ Wireless Device (WD). The feedback may be conveyed to a MS′ WD through, possibly inter alia, one or more Short Message Service messages. Such feedback may, possibly inter alia, provide details as to why certain content might not be received, suggest one or more alternative content delivery means, etc. and thus serve to obviate what would otherwise be (1) a frustrating, disappointing, etc. user experience for the MS and (2) increased customer service costs for the different content and service providers.
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Citations
15 Claims
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1. A method of providing feedback to a mobile subscriber, the method comprising the steps of:
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receiving, at an intermediary, a request to deliver content that is intended for the mobile subscriber; determining, at the intermediary, routing information sufficient to pass the request to deliver content to a mobile operator that serves the mobile subscriber; receiving from the mobile operator a response including at least a status; and responsive to the status indicating that the content is not receivable by the mobile subscriber, generating a notification message, the notification message indicating to the mobile subscriber that delivery of the content failed. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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Specification