INTERACTIVE COMMUNICATION DEVICE
First Claim
Patent Images
1. An interactive communication system comprising:
- at least one server system, said server system having means for storage of information relating to a plurality of customers,at least one means for displaying broadcast audiovisual messages, the displaying means being placed at a distance from the server system,a communication network between the server system and the displaying means,at least one first access means placed in or near said displaying means with which it is associated,at least one mobile customer badge assigned to a customer, the mobile customer badge comprising means for entering into the first access means an instruction signal coming from the customer in response to a specific action of the customer,the mobile customer badge comprising an input interface which enables the customer to enter an instruction chosen from a plurality of possible instructions by an appropriate specific action,wherein;
the storage means contains additional data necessary for following up customer instructions,the storage means contains an area for broadcast audiovisual messages,the storage means contains an interactive communication program,the system includes a plurality of means for displaying individual broadcast messages,the communication network comprises means for transmitting broadcast audiovisual messages chosen by the program from the server system to the means for displaying individual broadcast messages,the instruction signal is a coded instruction signal containing a customer identification code and an instruction chosen by the customer from said plurality of possible instructions,the first access means comprises means for transmitting, to the server system, via the communication network, an instruction message that contains the instruction chosen by the customer, the customer identification code, an identifier of the display means, and an indication of the time at which the coded instruction signal was sent, andthe program comprises means for combining the coded instruction signal, the identifier of the displaying means, the time of generation of the coded instruction signal, and a remainder of the broadcast messages, to determine the broadcast audiovisual message that was being displayed at the time of generation of the coded instruction signal, and to deduce therefrom an action to be performed.
1 Assignment
0 Petitions
Accused Products
Abstract
A server system is connected to a number of remote displays for messages for broadcasting by a communication network. The audiovisual messages received from the server system are made perceptible for customers. The customers can send coded instruction signals to a first access device, located near a display, by portable customer badges, which are transmitted to the server system which then establishes a back-up communication with the customer, for example, through a portable telephone. The customer can thus simply establish communication and, when the server system has information specifically concerning the above, the information need not be transmitted over the network.
-
Citations
19 Claims
-
1. An interactive communication system comprising:
-
at least one server system, said server system having means for storage of information relating to a plurality of customers, at least one means for displaying broadcast audiovisual messages, the displaying means being placed at a distance from the server system, a communication network between the server system and the displaying means, at least one first access means placed in or near said displaying means with which it is associated, at least one mobile customer badge assigned to a customer, the mobile customer badge comprising means for entering into the first access means an instruction signal coming from the customer in response to a specific action of the customer, the mobile customer badge comprising an input interface which enables the customer to enter an instruction chosen from a plurality of possible instructions by an appropriate specific action, wherein; the storage means contains additional data necessary for following up customer instructions, the storage means contains an area for broadcast audiovisual messages, the storage means contains an interactive communication program, the system includes a plurality of means for displaying individual broadcast messages, the communication network comprises means for transmitting broadcast audiovisual messages chosen by the program from the server system to the means for displaying individual broadcast messages, the instruction signal is a coded instruction signal containing a customer identification code and an instruction chosen by the customer from said plurality of possible instructions, the first access means comprises means for transmitting, to the server system, via the communication network, an instruction message that contains the instruction chosen by the customer, the customer identification code, an identifier of the display means, and an indication of the time at which the coded instruction signal was sent, and the program comprises means for combining the coded instruction signal, the identifier of the displaying means, the time of generation of the coded instruction signal, and a remainder of the broadcast messages, to determine the broadcast audiovisual message that was being displayed at the time of generation of the coded instruction signal, and to deduce therefrom an action to be performed. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
-
-
19. An interactive communication system comprising:
-
at least one server system, said server system having means for storage of information relating to a plurality of customers, at least one means for displaying broadcast audiovisual messages, the displaying means being placed at a distance from the server system, a communication network between the server system and the displaying means, at least one first access means placed in or near said displaying means with which it is associated, at least one mobile customer badge assigned to a customer, the mobile customer badge comprising means for entering into the first access means an instruction signal coming from the customer in response to a specific action of the customer, the badge including a dedicated key for signaling an emergency, the mobile customer badge comprising an input interface which enables the customer to enter an instruction chosen from a plurality of possible instructions by an appropriate specific action, wherein; the storage means contains additional data necessary for following up customer instructions, the storage means contains an area for broadcast audiovisual messages, the storage means contains an interactive communication program, the system includes a plurality of means for displaying individual broadcast messages, the communication network comprises means for transmitting broadcast audiovisual messages chosen by the program from the server system to the means for displaying individual broadcast messages, the instruction signal is a coded instruction signal containing a customer identification code and an instruction chosen by the customer from said plurality of possible instructions, the first access means comprises means for transmitting, to the server system, via the communication network, an instruction message that contains the instruction chosen by the customer, the customer identification code, and an identifier of the display means, and wherein the dedicated key comprises means for generating a dedicated coded instruction signal to the server system, and wherein the server system comprises means for contacting the customer, and for sending a message to a law enforcement agency nearest the first access means with information about the customer and a location of the first access means, in the event that the customer does not respond to the server system.
-
Specification