Method for vehicle repair estimate and scheduling

• US 20090018859A1
• Filed: 08/27/2007
• Published: 01/15/2009
• Est. Priority Date: 09/01/2006
• Status: Abandoned Application

• Current Assignee: Axalta Coating Systems Ip Co Llc (Axalta Coating Systems Ltd.)
• Original Assignee: Axalta Coating Systems Ip Co Llc (Axalta Coating Systems Ltd.)
• Inventors: Purifoy, Jonathan P., Kemp, Jon, Curley, Keith, Sena, Keith A.
• Application Number:
  US11/895,708
• Publication Number:
  US 20090018859A1
• Time in Patent Office: Days
• US Class Current: 705/305
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance

Abstract

The present invention is directed to a method for producing a repair estimate and scheduling for repairing a vehicle having one or more defects using a portable computing device. The invention is also directed to a system for producing such estimate and scheduling.

Claims

1. A method for producing a repair estimate for repairing one or more defects on a vehicle of a customer, said method comprising the steps of, in any workable order:

a) entering a vehicle identification number (VIN) of the vehicle into a portable computing device, wherein the portable computing device comprises an interactive input-display member, a processor and a memory member;

b) retrieving vehicle data from a first database accessible from the portable computing device based on the VIN;

c) inspecting the vehicle to obtain individual damage data of said defects;

d) entering the individual damage data into the portable computing device through the interactive input-display member;

e) retrieving individual cost data from a second database based on the individual damage data;

f) displaying the individual cost data on the interactive input-display member;

g) generating a repair selection by specifying whether each of said defects is to be repaired; and

h) generating the repair estimate from the portable computing device based on the individual damage data, the individual cost data and the repair selection.

2. The method of claim 1 further comprising the step of entering data of the customer.

3. The method of claim 2, wherein the repair estimate further comprises the data of the customer.

4. The method of claim 1 further comprising the step of scheduling a repair time for repairing at least one defect specified for repair in the repair selection.

5. The method of claim 4, wherein the repair estimate further comprises the repair time.

6. The method of claim 4 further comprising the step of sending a repair notification to a repair member who repairs at least one defect specified for repair in the repair selection for the customer, and optionally to the customer.

7. The method of claim 1, wherein the first database is residing in the memory member of the portable computing device, a host computer accessible from the portable computing device, or a combination thereof.

8. The method of claim 1 further comprising the step of obtaining an approval from the customer for repairing at least one defect specified for repair in the repair selection.

9. The method of claim 8, wherein the approval is an electronic signature entered into the portable computing device by the customer.

10. The method of any one of the claims 1 through 9, wherein at least one of said defects is a coating defect.

11. The method of claim 1, wherein the portable computing device is a PDA, a pocket PC, a smart phone, a handheld electronic device, a tablet computer, or a laptop computer.

12. A system for producing a repair estimate for repairing one or more defects on a vehicle of a customer, said system comprising:

a) a portable computing device comprising an interactive input-display member, a processor and a memory member, wherein the interactive input-display member is capable of displaying and inputting data;

b) a first database accessible from the portable computing device, wherein the first database contains vehicle data retrievable based on a vehicle identification number;

c) a second database accessible from the portable computing device, wherein the second database contains repair cost data retrievable based on damage data;

d) a computing program product operatively residing in the memory member that causes the portable computing device to perform a computing process comprising the steps of, in any workable order;

i) receiving a vehicle identification number (VIN) of the vehicle;

ii) retrieving vehicle data from a first database accessible from the portable computing device based on the VIN;

iii) receiving individual damage data of said defects;

iv) retrieving individual cost data from a second database based on the individual damage data;

v) displaying the individual cost data on the interactive input-display member;

vi) receiving input for generating a repair selection specifying whether each of said defects is to be repaired; and

vii) generating the repair estimate based on the individual damage data, the individual cost data and the repair selection; and

e) optionally, one or more additional data input and/or data output members operatively coupled to the portable computing device; and

f) optionally, one or more communication members operatively coupled to the portable computing device enabling the portable computing device to communicate with one or more electronic devices through wired or wireless connections.

13. The system of claim 12, wherein the one or more communication members are wireless devices selected from a Wi-Fi device, a Bluetooth device, a wide area network wireless device, a local area network device, an infrared communication device, or a combination thereof.

14. The system of claim 12, wherein the computing process further comprises the step of receiving data of the customer.

15. The system of claim 14, wherein the repair estimate further comprises the data of the customer.

16. The system of claim 12, wherein the computing process further comprises the step of scheduling a repair time for repairing at least one defect specified for repair in the repair selection.

17. The system of claim 16, wherein the repair estimate further comprises the repair time.

18. The system of claim 17, wherein the computing process further comprises the step of sending a repair notification to a repair member who repairs at least one defect specified for repair in the repair selection for the customer, and optionally to the customer.

19. The system of claim 12, wherein the computing process further comprises the step of receiving an approval from the customer for repairing at least one defect specified for repair in the repair selection.

20. The system of claim 19, wherein the approval is received as an electronic signature.

21. The system of claim 12, wherein the additional data input member is selected from a scanner, a bar code reader, a RFID sensor, a camera, a video camera, a memory card, a memory card reader, a hard drive, a portable hard drive, a disk drive, a compact disk drive, a cell phone, a PDA, a computer, a key board, a hand-writing recognition device, an interactive input-display device, or a combination thereof.

22. The system of claim 12, wherein the additional output member is selected from a printer, a fax machine, a memory card, a memory card writer, a hard drive, a portable hard drive, a disk drive, a writable compact disk drive, a cell phone, a PDA, a computer, a computer monitor, a display device, or a combination thereof.

23. The system of claim 12 further comprising additional one or more databases operatively accessible from the portable computing device for storing and retrieving the data of the customer, the damage data, the individual cost data, the repair selection, the repair estimate, scheduling, or a combination thereof.

24. The system of claim 12, wherein the memory member is an internal memory, an internal hard drive, a memory card, a removable memory card, a writable or re-writable compact disk, or a combination thereof.

25. The system of claim 12, wherein the portable computing device is a PDA, a pocket PC, a smart phone, a handheld electronic device, a tablet computer, or a laptop computer.

26. A method for producing a repair estimate for repairing one or more defects on an article of a customer, said method comprising the steps of, in any workable order:

a) entering a article identification number (AIN) of the article into a portable computing device, wherein the portable computing device comprises an interactive input-display member, a processor and a memory member;

b) retrieving article data from a first database accessible from the portable computing device based on the AIN;

c) inspecting the article to obtain individual damage data of said defects;

d) entering the individual damage data into the portable computing device through the interactive input-display member;

e) retrieving individual cost data from a second database based on the individual damage data;

f) displaying the individual cost data on the interactive input-display member;

g) generating a repair selection by specifying whether each of said defects is to be repaired; and

h) generating the repair estimate from the portable computing device based on the individual damage data, the individual cost data and the repair selection.

27. The method of claim 26 further comprising the step of entering data of the customer.

28. The method of claim 27, wherein the repair estimate further comprises the data of the customer.

29. The method of claim 26 further comprising the step of scheduling a repair time for repairing at least one defect specified for repair in the repair selection.

30. The method of claim 29, wherein the repair estimate further comprises the repair time.

31. The method of claim 30 further comprising the step of sending a repair notification to a repair member who repairs at least one defect specified for repair in the repair selection for the customer, and optionally to the customer.

32. The method of claim 26, wherein the first database is residing in the memory member of the portable computing device, a host computer accessible from the portable computing device, or a combination thereof.

33. The method of claim 26 further comprising the step of obtaining an approval from the customer for repairing at least one defect specified for repair in the repair selection.

34. The method of claim 33, wherein the approval is an electronic signature entered into the portable computing device by the customer.

35. A system for producing a repair estimate for repairing one or more defects on an article of a customer, said system comprising:

a) a portable computing device comprising an interactive input-display member, a processor and a memory member, wherein the interactive input-display member is capable of displaying and inputting data;

b) a first database accessible from the portable computing device, wherein the first database contains article data retrievable based on an article identification number;

c) a second database accessible from the portable computing device, wherein the second database contains repair cost data retrievable based on damage data;

d) a computing program product operatively residing in the memory member that causes the portable computing device to perform a computing process comprising the steps of, in any workable order;

i) receiving an article identification number (AIN) of the article;

ii) retrieving article data from a first database accessible from the portable computing device based on the AIN;

iii) receiving individual damage data of said defects;

iv) retrieving individual cost data from a second database based on the individual damage data;

v) displaying the individual cost data on the interactive input-display member;

vi) receiving input for generating a repair selection specifying whether each of said defects is to be repaired; and

vii) generating the repair estimate based on the individual damage data, the individual cost data and the repair selection; and

e) optionally, one or more additional data input and/or data output members operatively coupled to the portable computing device; and

f) optionally, one or more communication members operatively coupled to the portable computing device enabling the portable computing device to communicate with one or more electronic devices through wired or wireless connections.

36. The system of claim 35, wherein the one or more communication members are wireless devices selected from a Wi-Fi device, a Bluetooth device, a wide area network wireless device, a local area network device, an infrared communication device, or a combination thereof.

37. The system of claim 35, wherein the computing process further comprises the step of receiving data of the customer.

38. The system of claim 37, wherein the repair estimate further comprises the data of the customer.

39. The system of claim 35, wherein the computing process further comprises the step of scheduling a repair time for repairing at least one defect specified for repair in the repair selection.

40. The system of claim 39, wherein the repair estimate further comprises the repair time.

41. The system of claim 40, wherein the computing process further comprises the step of sending a repair notification to a repair member who repairs at least one defect specified for repair in the repair selection for the customer, and optionally to the customer.

42. The system of claim 35, wherein the computing process further comprises the step of receiving an approval from the customer for repairing at least one defect specified for repair in the repair selection.

43. The system of claim 42, wherein the approval is received as an electronic signature.

44. The system of claim 35, wherein the additional data input member is selected from a scanner, a bar code reader, a RFID sensor, a camera, a video camera, a memory card, a memory card reader, a hard drive, a portable hard drive, a disk drive, a compact disk drive, a cell phone, a PDA, a computer, a key board, a hand-writing recognition device, an interactive input-display device, or a combination thereof.

45. The system of claim 35, wherein the additional output member is selected from a printer, a fax machine, a memory card, a memory card writer, a hard drive, a portable hard drive, a disk drive, a writable compact disk drive, a cell phone, a PDA, a computer, a computer monitor, a display device, or a combination thereof.

46. The system of claim 35 further comprising one or more databases operatively accessible from the portable computing device for storing and retrieving the data of the customer, the damage data, the individual cost data, the repair selection, the repair estimate, scheduling, or a combination thereof.

47. The system of claim 35, wherein the memory member is an internal memory, an internal hard drive, a memory card, a removable memory card, a writable or re-writable compact disk, or a combination thereof.

48. The system of claim 35, wherein the portable computing device is a PDA, a pocket PC, a smart phone, a handheld electronic device, a tablet computer, or a laptop computer.