System and Method for Modeling Business Processes

• US 20090018877A1
• Filed: 07/10/2007
• Published: 01/15/2009
• Est. Priority Date: 07/10/2007
• Status: Abandoned Application

• Current Assignee: OpenConnect Systems Incorporated (Rocket Software Incorporated)
• Original Assignee: OpenConnect Systems Incorporated (Rocket Software Incorporated)
• Inventors: Peters, Edward M., Burris, Stuart H. JR., Armstrong, Eric P., Houck, Christopher Raymond
• Application Number:
  US11/775,609
• Publication Number:
  US 20090018877A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management

Abstract

According to one embodiment of the disclosure, a computerized method for modeling business processes includes receiving, at a computer, interaction data for interaction sessions. The interaction data includes session states indicative of session screens. The interaction data further includes transitions between the session states. The computerized method also includes identifying, at the computer, business processes based on the interaction data. The computerized method further includes identifying, at the computer, instances of the business processes in the interaction data. The computerized method further includes storing the instances as event records. The event records include a parameter indicative of a corresponding business process. The computerized method further includes generating a model based on the event records.

Claims

1. A computerized method for modeling business processes, comprising:

receiving, at a computer, interaction data for a plurality of interaction sessions, the interaction data comprising a plurality of session states indicative of a plurality of session screens, the interaction data further comprising a plurality of transitions between the plurality of session states;

identifying, at the computer, a plurality of business processes based on the interaction data;

identifying, at the computer, a plurality of instances of the business processes in the interaction data;

storing the plurality of instances as a plurality of event records, the plurality of event records comprising a parameter indicative of a corresponding business process; and

generating a first model based on the plurality of event records.

2. The computerized method of claim 1, wherein generating a first model based on the plurality of event records comprises generating a perspective view of the first model by selecting a particular parameter of the plurality of event records.

3. The computerized method of claim 1, wherein identifying a plurality of business processes in the interaction data comprises grouping a plurality of session states.

4. The computerized method of claim 1, wherein the plurality of event records further comprises a parameter indicative of an event record ID and a parameter indicative of a timestamp.

5. The computerized method of claim 1, wherein each of the plurality of session states corresponds to a screen encountered during the plurality of interaction sessions.

6. The computerized method of claim 1, wherein receiving interaction data for a plurality of interaction sessions comprises receiving a second model of the interaction data.

7. The computerized method of claim 1, wherein generating a first model based on the plurality of event records comprises generating the first model based on a subset of the plurality of event records.

8. The computerized method of claim 1, wherein generating a first model based on the plurality of event records comprises identifying one or more related event records.

9. The computerized method of claim 1, wherein the first model further comprises one or more statistics for the plurality of event records.

10. A system for modeling business processes, comprising:

a processor; and

a storage device embodying a program of instructions operable, when executed on the processor, to;

receive interaction data for a plurality of interaction sessions, the interaction data comprising a plurality of session states indicative of a plurality of session screens, the interaction data further comprising a plurality of transitions between the plurality of session states;

identify a plurality of business processes based on the interaction data;

identify a plurality of instances of the business processes in the interaction data;

store the plurality of instances as a plurality of event records, the plurality of event records comprising a parameter indicative of a corresponding business process; and

generate a first model based on the plurality of event records.

11. The system of claim 10, wherein the program of instructions is further operable to generate a perspective view of the first model by selecting a particular parameter of the plurality of event records.

12. The system of claim 10, wherein the program of instructions is further operable to group a plurality of session states.

13. The system of claim 10, wherein the plurality of event records further comprises a parameter indicative of an event record ID and a parameter indicative of a timestamp.

14. The system of claim 10, wherein each of the plurality of session states corresponds to a screen encountered during the plurality of interaction sessions.

15. The system of claim 10, wherein the program of instructions is further operable to receive a second model of the interaction data.

16. The system of claim 10, wherein the program of instructions is further operable to generate the first model based on a subset of the plurality of event records.

17. The system of claim 10, wherein the program of instructions is further operable to identify one or more related event records.

18. The system of claim 10, wherein the first model further comprises one or more statistics for the plurality of event records.

19. Logic encoded in computer-readable media, the logic being operable, when executed on a processor, to:

receive interaction data for a plurality of interaction sessions, the interaction data comprising a plurality of session states indicative of a plurality of session screens, the interaction data further comprising a plurality of transitions between the plurality of session states;

identify a plurality of business processes based on the interaction data;

identify a plurality of instances of the business processes in the interaction data;

store the plurality of instances as a plurality of event records, the plurality of event records comprising a parameter indicative of a corresponding business process; and

generate a first model based on the plurality of event records.

20. The logic of claim 19, wherein the logic is further operable to generate a perspective view of the first model by selecting a particular parameter of the plurality of event records.

21. The logic of claim 19, wherein the logic is further operable to group a plurality of session states.

22. The logic of claim 19, wherein the plurality of event records further comprises a parameter indicative of an event record ID and a parameter indicative of a timestamp.

23. The logic of claim 19, wherein each of the plurality of session states corresponds to a screen encountered during the plurality of interaction sessions.

24. The logic of claim 19, wherein the logic is further operable to receive a second model of the interaction data.

25. The logic of claim 19, wherein the logic is further operable to generate the first model based on a subset of the plurality of event records.

26. The logic of claim 19, wherein the logic is further operable to identify one or more related event records.

27. The logic of claim 19, wherein the first model further comprises one or more statistics for the plurality of event records.

28. A method for modeling business processes, comprising:

receiving interaction data for a plurality of interaction sessions, the interaction data comprising a finite state machine model, the finite state machine model comprising a plurality of session states indicative of a plurality of session screens, the interaction data further comprising a plurality of transitions between the plurality of session states; and

identifying a plurality of business processes in the finite state machine model.

29. A method for modeling business processes, comprising:

receiving interaction data for a plurality of interaction sessions, the interaction data comprising a plurality of session states indicative of a plurality of session screens, the interaction data further comprising a plurality of transitions between the plurality of session states;

identifying a plurality of business processes based on the interaction data;

identifying a plurality of instances of the business processes in the interaction data;

storing the plurality of instances as a plurality of event records, the plurality of event records comprising a parameter indicative of a corresponding business process; and

generating a first model based on the plurality of event records.