COLLECTING AND REPRESENTING KNOWLEDGE
First Claim
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1. A method of providing problem determination knowledge comprising:
- identifying at least one problem tracking tool that contains tags therein, where said tags relate to problem knowledge;
extracting information from said tags that is related to problem description knowledge;
examining said information extracted from said tags;
transforming said information extracted from said tags into symptom data based upon said examination of said information;
updating a catalog of symptom definitions based upon said symptom data, wherein each symptom definition comprises data that characterizes a symptom to a previously considered problem; and
making at least a portion of said catalog of symptom definitions available to a software tool for performing at least one of problem determination and problem analysis.
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Abstract
Problem determination knowledge is provided by an extraction tool that extracts tag information recorded in identified problem tracking tools, where the tags relate to problem knowledge. The extracted tag information is examined to produce a catalog of symptom definitions that can be utilized by tools such as problem submission, logging and/or analysis tools.
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Citations
21 Claims
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1. A method of providing problem determination knowledge comprising:
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identifying at least one problem tracking tool that contains tags therein, where said tags relate to problem knowledge; extracting information from said tags that is related to problem description knowledge; examining said information extracted from said tags; transforming said information extracted from said tags into symptom data based upon said examination of said information; updating a catalog of symptom definitions based upon said symptom data, wherein each symptom definition comprises data that characterizes a symptom to a previously considered problem; and making at least a portion of said catalog of symptom definitions available to a software tool for performing at least one of problem determination and problem analysis. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer program product to provide problem determination knowledge comprising:
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a computer usable medium having computer usable program code embodied therewith, the computer usable program code comprising; computer usable program code configured to identify at least one problem tracking tool that contains tags therein, where said tags relate to problem knowledge; computer usable program code configured to extract information from said tags that is related to problem description knowledge; computer usable program code configured to examine said information extracted from said tags; computer usable program code configured to transform said information extracted from said tags into symptom data based upon said examination of said information; computer usable program code configured to update a catalog of symptom definitions based upon said symptom data, wherein each symptom definition comprises data that characterizes a symptom to a previously considered problem; and computer usable program code configured to make at least a portion of said catalog of symptom definitions available to a software tool for performing at least one of problem determination and problem analysis. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system to provide problem determination knowledge comprising:
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a identifier component to identify at least one problem tracking tool that contains tags therein, where said tags relate to problem knowledge; an extraction component to extract information from said tags that is related to problem description knowledge; an examination component to examine said information extracted from said tags; a transformation component to transform said information extracted from said tags into symptom data based upon said examination of said information; an update component to update a catalog of symptom definitions based upon said symptom data, wherein each symptom definition comprises data that characterizes a symptom to a previously considered problem; and an output component to make at least a portion of said catalog of symptom definitions available to a software tool for performing at least one of problem determination and problem analysis. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification