SYSTEM AND METHOD FOR MOBILE TERMINATED EVENT COMMUNICATION CORRELATION
First Claim
Patent Images
1. A method at a service provider comprising:
- receiving data communications from a plurality of remote terminals via a wireless carrier, each data communication including a remote terminal identifier (“
remoteID”
) corresponding to the originating remote terminal;
selecting a call center to respond to each data communication based at least in part on the remoteID included in the data communication;
sending a message via a side-channel to the call center selected, the message including the remoteID;
receiving a voice communication from the call center responsive to the message, the voice communication received via a Public Switched Telephone Network (“
PSTN”
); and
routing the voice communication to a remote terminal associated with the message via the wireless carrier.
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Accused Products
Abstract
A system, method, and devices for receiving data communications from a plurality of remote terminals via a Mobile Switching Center, each data communication including a device identifier for an originating remote terminal; selecting a call center to respond to each data communication; sending a message via a side-channel to the selected call center including at least a portion of the data communication; receiving a voice communication from the selected call center responsive to the message via a Public Switched Telephone Network; and routing the voice communication back to the remote terminal associated with the message via the Mobile Switching Center.
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Citations
24 Claims
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1. A method at a service provider comprising:
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receiving data communications from a plurality of remote terminals via a wireless carrier, each data communication including a remote terminal identifier (“
remoteID”
) corresponding to the originating remote terminal;selecting a call center to respond to each data communication based at least in part on the remoteID included in the data communication; sending a message via a side-channel to the call center selected, the message including the remoteID; receiving a voice communication from the call center responsive to the message, the voice communication received via a Public Switched Telephone Network (“
PSTN”
); androuting the voice communication to a remote terminal associated with the message via the wireless carrier. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A computing device at a service provider having instructions stored thereon that, when executed by a processor, cause the processor to perform operations comprising:
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receiving data communications from a plurality of remote terminals via a wireless carrier, each data communication including a remote terminal identifier (“
remoteID”
) corresponding to the originating remote terminal;selecting a call center to respond to each data communication based at least in part on the remoteID included in the data communication; sending a message via a side-channel to the call center selected, the message including the remoteID; receiving a voice communication from the call center responsive to the message, the voice communication received via a Public Switched Telephone Network (“
PSTN”
); androuting the voice communication to a remote terminal associated with the message via the wireless carrier. - View Dependent Claims (17, 18, 19)
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20. A system at a service provider comprising:
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means for receiving data communications from a plurality of remote terminals via a wireless carrier, each data communication including a remote terminal identifier (“
remoteID”
) corresponding to the originating remote terminal;means for selecting a call center to respond to each data communication based at least in part on the remoteID included in the data communication; means for sending a message via a side-channel to the call center selected, the message including the remoteID; means for receiving a voice communication from the call center responsive to the message, the voice communication received via a Public Switched Telephone Network (“
PSTN”
); andmeans for routing the voice communication to a remote terminal associated with the message via the wireless carrier. - View Dependent Claims (21, 22, 23, 24)
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Specification