Methods, Systems, and Computer-Readable Media for Providing A Ratio of Tasks Per Technician

• US 20090024437A1
• Filed: 07/17/2007
• Published: 01/22/2009
• Est. Priority Date: 07/17/2007
• Status: Abandoned Application

• Current Assignee: AT&T Intellectual Property, Inc. (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property, Inc. (AT&T, Inc.)
• Inventors: Cole, Robert, Ingman, Robert, Miller, Richard
• Application Number:
  US11/779,011
• Publication Number:
  US 20090024437A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group
• CPC Class Codes: G06Q 10/1097 Task assignment

Abstract

Methods, systems, and computer-readable media provide for providing a ratio of tasks per technician. According to embodiments, a method for providing a ratio of tasks per technician is provided. According to the method, a number of tasks associated with a given geography is determined. A number of technicians dispatched to the given geography is determined. The ratio of tasks per technician is determined based on the number of tasks and the number of technicians. The ratio of tasks per technician is displayed.

Claims

1. A method for providing a ratio of tasks per technician, comprising:

determining a number of tasks associated with a given geography;

determining a number of technicians dispatched to the given geography;

determining the ratio of tasks per technician based on the number of tasks and the number of technicians; and

displaying the ratio of tasks per technician.

2. The method of claim 1, wherein determining a number of tasks associated with a given geography comprises:

determining a first number of tasks associated with a first bucket of the given geography; and

determining a second number of tasks associated with a second bucket of the given geography.

3. The method of claim 2, wherein determining a number of technicians dispatched to the given geography comprises:

determining a first number of technicians dispatched to the first bucket of the given geography; and

determining a second number of technicians dispatched to the second bucket of the given geography.

4. The method of claim 3, wherein determining the ratio of tasks per technician based on the number of tasks and the number of technicians comprises:

determining a first ratio of tasks per technician by dividing the first number of tasks by the first number of technicians; and

determining a second ratio of tasks per technician by dividing the second number of tasks by the second number of technicians.

5. The method of claim 4, wherein displaying the ratio of tasks per technician comprises:

displaying the first ratio of tasks per technician in a first cell associated with a graphical user interface (GUI); and

displaying the second ratio of tasks per technician in a second cell associated with the GUI.

6. The method of claim 1, wherein displaying the ratio of tasks per technician comprises:

receiving a request to display an aggregate ratio of tasks per technician associated with a selected plurality of turfs; and

in response to the request, displaying the aggregate ratio of tasks per technician associated with the selected plurality of turfs.

7. The method of claim 1, wherein displaying the ratio of tasks per technician comprises displaying a corresponding ratio of tasks per technician for each of a plurality of buckets, the plurality of buckets comprising at least one of a plain old telephone service (POTS) bucket, a digital subscriber line (DSL) bucket, and a cable bucket.

8. A system for providing a ratio of tasks per technician, comprising:

a memory for storing a program containing code for providing a ratio of tasks per technician;

a processor functionally coupled to the memory, the processor being responsive to computer-executable instructions contained in the program and operative to;

determine a number of tasks associated with a given geography,

determine a number of technicians dispatched to the given geography,

determine the ratio of tasks per technician based on the number of tasks and the number of technicians, and

determine the ratio of tasks per technician.

9. The system of claim 8, wherein to determine a number of tasks associated with a given geography, the processor is further operative to:

determine a first number of tasks associated with a first bucket of the given geography, and

determine a second number of tasks associated with a second bucket of the given geography.

10. The system of claim 9, wherein to determine a number of technicians dispatched to the given geography, the processor is further operative to:

determine a first number of technicians dispatched to the first bucket of the given geography, and

determine a second number of technicians dispatched to the second bucket of the given geography.

11. The system of claim 10, wherein to determine the ratio of tasks per technician based on the number of tasks and the number of technicians, the processor is further operative to:

determine a first ratio of tasks per technician by dividing the first number of tasks by the first number of technicians, and

determine a second ratio of tasks per technician by dividing the second number of tasks by the second number of technicians.

12. The system of claim 11, wherein to display the ratio of tasks per technician, the processor is further operative to:

display the first ratio of tasks per technician in a first cell associated with a graphical user interface (GUI), and

display the second ratio of tasks per technician in a second cell associated with the GUI.

13. The system of claim 8, wherein to display the ratio of tasks per technician, the processor is further operative to:

receive a request to display an aggregate ratio of tasks per technician associated with a selected plurality of turfs, and

in response to the request, display the aggregate ratio of tasks per technician associated with the selected plurality of turfs.

14. A computer-readable medium having instructions stored thereon for execution by a processor to perform a method for providing a ratio of tasks per technician, the method comprising:

determining a number of tasks associated with a given geography;

determining a number of technicians dispatched to the given geography;

determining the ratio of tasks per technician based on the number of tasks and the number of technicians; and

displaying the ratio of tasks per technician.

15. The computer-readable medium of claim 14, wherein determining a number of tasks associated with a given geography comprises:

determining a first number of tasks associated with a first bucket of the given geography; and

determining a second number of tasks associated with a second bucket of the given geography.

16. The computer-readable medium of claim 15, wherein determining a number of technicians dispatched to the given geography comprises:

determining a first number of technicians dispatched to the first bucket of the given geography; and

determining a second number of technicians for dispatched to the second bucket of the given geography.

17. The computer-readable medium of claim 16, wherein determining the ratio of tasks per technician based on the number of tasks and the number of technicians comprises:

determining a first ratio of tasks per technician by dividing the first number of tasks by the first number of technicians; and

determining a second ratio of tasks per technician by dividing the second number of tasks by the second number of technicians.

18. The computer-readable medium of claim 17, wherein displaying the ratio of tasks per technician comprises:

displaying the first ratio of tasks per technician in a first cell associated with a graphical user interface (GUI); and

displaying the second ratio of tasks per technician in a second cell associated with the GUI.

19. The computer-readable medium of claim 14, wherein displaying the ratio of tasks per technician comprises:

receiving a request to display an aggregate ratio of tasks per technician associated with a selected plurality of turfs; and

in response to the request, displaying the aggregate ratio of tasks per technician associated with the selected plurality of turfs.

20. The computer-readable medium of claim 14, wherein displaying the ratio of tasks per technician comprises displaying a corresponding ratio of tasks per technician for each of a plurality of buckets, the plurality of buckets comprising at least one of a plain old telephone service (POTS) bucket, a digital subscriber line (DSL) bucket, and a cable bucket.