Methods, Systems, and Computer-Readable Media for Providing an Indication of Hightime

• US 20090024455A1
• Filed: 07/17/2007
• Published: 01/22/2009
• Est. Priority Date: 07/17/2007
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property, Inc. (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property, Inc. (AT&T, Inc.)
• Inventors: Cole, Robert, Ingman, Robert, Miller, Richard
• Granted Patent: US 8,069,072 B2
• Time in Patent Office: Days
• US Class Current: 705/11
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Methods, systems, and computer-readable media provide for providing an indication of hightime. According to embodiments, a method for providing an indication of hightime is provided. According to the method, whether at least one of a plurality of technicians exceeds an allotted time with which to complete a job is determined. In response to determining that at least one of the plurality of technicians exceeds the allotted time, an indication that at least one of the plurality of technicians exceeds the allotted time is provided.

Claims

1. A method for providing an indication of hightime, comprising:

determining whether at least one of a plurality of technicians exceeds an allotted time with which to complete a job; and

in response to determining that at least one of the plurality of technicians exceeds the allotted time, providing an indication that at least one of the plurality of technicians exceeds the allotted time.

2. The method of claim 1, determining whether at least one of a plurality of technicians exceeds an allotted time with which to complete a job comprises:

for at least one of plurality of technicians, determining a difference between a current time and a time dispatched to the job;

determining whether the difference is greater than the allotted time; and

determining that at least one of the plurality of technicians exceeds the allotted time if the difference between the current time and the time dispatched to the job is greater than the allotted time.

3. The method of claim 1, wherein the allotted time is dependent on a type of job that is completed.

4. The method of claim 1, wherein providing an indication that at least one of the plurality of technicians exceeds the allotted time comprises providing a numeric indication of an aggregate number of the plurality of technicians that exceed the allotted time.

5. The method of claim 1, wherein providing an indication that at least one of the plurality of technicians exceeds the allotted time comprises providing a cell in a graphical user interface (“

GUI”

) for each of a plurality of turfs, each cell indicating that at least one of the plurality of technicians in one of the plurality of turfs exceeds the allotted time.

6. The method of claim 5, wherein the cell comprises a first highlight in response to determining that at least one of the plurality of technicians exceeds the allotted time, and wherein the cell comprises a second highlight in response to determining that none of the plurality of technicians exceeds the allotted time.

7. The method of claim 1, wherein providing an indication that at least one of the plurality of technicians exceeds the allotted time comprises providing a name, a time of dispatch, an amount of time on the job, and the allotted time for each of the at least one of the plurality of technicians that exceeds the allotted time.

8. A system for providing an indication of hightime, comprising

a memory for storing a program containing code for providing an indication of hightime;

a processor functionally coupled to the memory, the processor being responsive to computer-executable instructions contained in the program and operative to;

determine whether at least one of a plurality of technicians exceeds an allotted time with which to complete a job, and

in response to determining that at least one of the plurality of technicians exceeds the allotted time, provide an indication that at least one of the plurality of technicians exceeds the allotted time.

9. The system of claim 8, wherein to determine whether at least one of a plurality of technicians exceeds an allotted time with which to complete a job, the processor is further operative to:

for at least one of plurality of technicians, determining a difference between a current time and a time dispatched to the job;

determining whether the difference is greater than the allotted time; and

determining that at least one of the plurality of technicians exceeds the allotted time if the difference between the current time and the time dispatched to the job is greater than the allotted time.

10. The system of claim 8, wherein to provide an indication that at least one of the plurality of technicians exceeds the allotted time, the processor is further operative to provide a numeric indication of an aggregate number of the plurality of technicians that exceed the allotted time.

11. The system of claim 8, wherein to provide an indication that at least one of the plurality of technicians exceeds the allotted time, the processor is further operative to provide a cell in a graphical user interface (“

GUI”

) for each of a plurality of turfs, each cell indicating that at least one of the plurality of technicians in one of the plurality of turfs exceeds the allotted time.

12. The system of claim 11, wherein the cell comprises a first highlight in response to determining that at least one of the plurality of technicians exceeds the allotted time, and wherein the cell comprises a second highlight in response to determining that none of the plurality of technicians exceeds the allotted time.

13. The system of claim 8, wherein to provide an indication that at least one of the plurality of technicians exceeds the allotted time, the processor is further operative to provide a name, a time of dispatch, an amount of time on the job, and the allotted time for each of the at least one of the plurality of technicians that exceeds the allotted time.

14. A computer-readable medium having instructions stored thereon for execution by a processor to perform a method for providing an indication of hightime, the method comprising:

determining whether at least one of a plurality of technicians exceeds an allotted time with which to complete a job; and

in response to determining that at least one of the plurality of technicians exceeds the allotted time, providing an indication that at least one of the plurality of technicians exceeds the allotted time.

15. The computer-readable medium of claim 14, determining whether at least one of a plurality of technicians exceeds an allotted time with which to complete a job comprises:

for at least one of plurality of technicians, determining a difference between a current time and a time dispatched to the job;

determining whether the difference is greater than the allotted time; and

determining that at least one of the plurality of technicians exceeds the allotted time if the difference between the current time and the time dispatched to the job is greater than the allotted time.

16. The computer-readable medium of claim 14, wherein the allotted time is dependent on a type of job that is completed.

17. The computer-readable medium of claim 14, wherein providing an indication that at least one of the plurality of technicians exceeds the allotted time comprises providing a numeric indication of an aggregate number of the plurality of technicians that exceed the allotted time.

18. The computer-readable medium of claim 14, wherein providing an indication that at least one of the plurality of technicians exceeds the allotted time comprises providing a cell in a graphical user interface (“

GUI”

) for each of a plurality of turfs, each cell indicating that at least one of the plurality of technicians in one of the plurality of turfs exceeds the allotted time.

19. The computer-readable medium of claim 18, wherein the cell comprises a first highlight in response to determining that at least one of the plurality of technicians exceeds the allotted time, and wherein the cell comprises a second highlight in response to determining that none of the plurality of technicians exceeds the allotted time.

20. The computer-readable medium of claim 14, wherein providing an indication that at least one of the plurality of technicians exceeds the allotted time comprises providing a name, a time of dispatch, an amount of time on the job, and the allotted time for each of the at least one of the plurality of technicians that exceeds the allotted time.