Methods, Systems, and Computer-Readable Media for Generating a Report Indicating Job Availability

• US 20090024646A1
• Filed: 07/17/2007
• Published: 01/22/2009
• Est. Priority Date: 07/17/2007
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property, Inc. (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property, Inc. (AT&T, Inc.)
• Inventors: Cole, Robert, Ingman, Robert, Miller, Richard
• Granted Patent: US 8,380,744 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06312 Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling

Abstract

Methods, systems, and computer-readable media provide for generating a report indicating job availability. According to embodiments, a method for generating a report indicating job availability is provided. According to the method, a selected assignment group is displayed. A number of status messages received by a technician in the selected assignment group is displayed. The status messages indicate that no jobs are available for the technician. An amount of lost time associated with the technician in the selected assignment group is determined. The lost time includes a difference between a time at which the technician received one of the status messages and a time at which the technician is dispatched to a next job. The amount of lost time associated with the technician in the selected assignment group is displayed.

Claims

1. A method for generating a report indicating job availability, comprising:

displaying a selected assignment group;

displaying a number of status messages received by a technician in the selected assignment group, the status messages indicating that no jobs are available for the technician;

determining an amount of lost time associated with the technician in the selected assignment group, the lost time comprising a difference between a time at which the technician received one of the status messages and a time at which the technician is dispatched to a next job; and

displaying the amount of lost time associated with the technician in the selected assignment group.

2. The method of claim 1, wherein displaying the amount of lost time associated with the technician in the selected assignment group comprises displaying a number of lost minutes associated with the technician in the selected assignment group.

3. The method of claim 1, wherein displaying a number of status messages received by a technician in the selected assignment group comprises displaying an aggregate number of status messages received by a plurality of technicians in the selected assignment group.

4. The method of claim 1, wherein displaying the amount of lost time associated with the technician in the selected assignment group comprises displaying an aggregate amount of lost time associated with a plurality of technicians in the selected assignment group.

5. The method of claim 1, further comprising:

displaying at least one category of time to be disregarded from the lost amount of time for determining lost productive time.

6. The method of claim 5, wherein displaying at least one category of time to be disregarded from the lost amount of time for determining lost productive time comprises displaying an amount of lunch time associated with the technician in the selected assignment group.

7. The method of claim 1, further comprising:

displaying at least one of a bucket, the time at which the technician received one of the status messages, the time at which the technician is dispatched to the next job, the technician'"'"'s name, and the technician'"'"'s supervisor.

8. A system for generating a report indicating job availability, comprising

a memory for storing a program containing code for generating the report indicating job availability;

a processor functionally coupled to the memory, the processor being responsive to computer-executable instructions contained in the program and operative to;

display a selected assignment group,

display a number of status messages received by a technician in the selected assignment group, the status messages indicating that no jobs are available for the technician,

determine an amount of lost time associated with the technician in the selected assignment group, the lost minutes comprising a difference between a time at which the technician received one of the status messages and a time at which the technician is dispatched to a next job, and

display the amount of lost time associated with the technician in the selected assignment group.

9. The system of claim 8, wherein the amount of lost time associated with the technician in the selected assignment group comprises an amount of lost minutes associated with the technician in the selected assignment group.

10. The system of claim 8, wherein the number of status messages received by the technician in the selected assignment group comprises an aggregate number of status messages received by a plurality of technicians in the selected assignment group.

11. The system of claim 8, wherein the amount of lost time associated with the technician in the selected assignment group comprises an aggregate amount of lost time associated with a plurality of technicians in the selected assignment group.

12. The system of claim 8, the processor being further operative to:

display at least one category of time to be disregarded from the lost amount of time for determining lost productive time.

13. The system of claim 12, wherein the at least one category of time to be disregarded from the lost amount of time for determining lost productive time comprises an amount of lunch time associated with the technician in the selected assignment group.

14. A computer-readable medium having instructions stored thereon for execution by a processor to perform a method for generating a report indicating job availability, the method comprising:

displaying a selected assignment group;

displaying a number of status messages received by a technician in the selected assignment group, the status messages indicating that no jobs are available; and

determining an amount of lost time associated with the technician in the selected assignment group, the lost time comprising a difference between a time at which the technician received one of the status messages and a time at which the technician is dispatched to a next job; and

displaying the amount of lost time associated with the technician in the selected assignment group.

15. The computer-readable medium of claim 14, wherein displaying the amount of lost time associated with the technician in the selected assignment group comprises displaying a number of lost minutes associated with the technician in the selected assignment group.

16. The computer-readable medium of claim 14, wherein displaying a number of status messages received by a technician in the selected assignment group comprises displaying an aggregate number of status messages received by a plurality of technicians in the selected assignment group.

17. The computer-readable medium of claim 14, wherein displaying the amount of lost time associated with the technician in the selected assignment group comprises displaying an aggregate amount of lost time associated with a plurality of technicians in the selected assignment group.

18. The computer-readable medium of claim 14, the method further comprising:

displaying at least one category of time to be disregarded from the lost amount of time for determining lost productive time.

19. The computer-readable medium of claim 18, wherein displaying at least one category of time to be disregarded from the lost amount of time for determining lost productive time comprises displaying an amount of lunch time associated with the technician in the selected assignment group.

20. The computer-readable medium of claim 14, further comprising:

displaying at least one of a bucket, the time at which the technician received one of the status messages, the time at which the technician is dispatched to the next job, the technician'"'"'s name, and the technician'"'"'s supervisor.