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Platform for communicating across multiple communication channels

  • US 20090028183A1
  • Filed: 06/09/2008
  • Published: 01/29/2009
  • Est. Priority Date: 06/07/2007
  • Status: Abandoned Application
First Claim
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1. A method for communicating with users across multiple communication channels from a single platform comprising:

  • gathering data related to a first user;

    storing the gathered data;

    accessing the stored data to determine whether a message should be sent to the first user;

    accessing the stored data to determine what communication channel should be used send the message to the first user;

    formatting the message for the determined communication channel; and

    sending the message to the first user through the determined communication channel.

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