SYSTEM AND METHOD TO PROVIDE A MOBILE PHONE CALLER WITH A LIKELY RESPONSE TIME

• US 20090029679A1
• Filed: 07/25/2007
• Published: 01/29/2009
• Est. Priority Date: 07/25/2007
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Sivamani, Ganesh, Shah, Ankur Bk, Shah, Dhaval K., Hu, Teng
• Application Number:
  US11/828,125
• Publication Number:
  US 20090029679A1
• Time in Patent Office: Days
• US Class Current: 455/412.100
• CPC Class Codes: H04M 2201/10 Logic circuits
• CPC Class Codes: H04M 2201/14 Delay circuits; Timers
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

A call response time program in the memory of a server computer interacts with a mobile phone communication program to give a caller a likely response time when the call has been missed. The software comprises a configuration program, a call analyzer program, a message program, and a billing program. Auto profiling may be selected and an artificial intelligence program can be invoked. The configuration program creates a plurality of user profiles and a plurality of message files. The call analyzer program creates a plurality of user histories and may optionally invoke the artificial intelligence program. The message program responds to a missed call by sending an appropriate message indicating a likely response time. Alternatively, an interactive voice response system (IVRS) may be used.

Claims

1. An apparatus comprising:

a server computer containing a storage readable medium;

a cellular telephone communication program encoded on the storage readable medium;

a call response information program encoded on the storage readable medium;

wherein, responsive to a user receiving a cellular telephone call from a sender, the call response information program causes the server computer to send a message to the sender providing a likely response time by the user.

2. The apparatus of claim 1 wherein the likely response time is extracted from a profile of the user.

3. The apparatus of claim 2 wherein the profile is automatically updated prior to an extraction of the likely response time from the profile.

4. The apparatus of claim 3 wherein the profile is further updated by an application of factors received from an artificial intelligence program invoked by the call response information program.

5. The apparatus of claim 4 wherein the artificial intelligence program analyzes a location, an activity, and a status of the user in order to update the user profile.

6. A computer implemented method comprising:

a server computer having a storage readable medium and a cellular telephone communication program encoded on the storage readable medium, installing a call response information program on the storage readable medium;

wherein, responsive to transmission of a cellular telephone call to a user, using a call response information program to cause the server computer to send a message to the sender to inform the sender of the user'"'"'s likely response time.

7. The computer implemented method of claim 6 further comprising:

extracting the likely response time from a profile of the user.

8. The computer implemented method of claim 7 further comprising:

automatically updating the profile prior to an extraction of the likely response time from the profile.

9. The computer implemented method of claim 8 further comprising:

updating the profile by an application of factors received from an artificial intelligence program invoked by the call response information program.

10. The computer implemented method of claim 9 further comprising:

using an artificial intelligence program, analyzing a location, an activity, and a status of the user in order to update the user profile.

12. The computer program product of claim 6 further comprising instructions to:

extract the likely response time from a profile of the user.

13. The computer program product of claim 7 further comprising instructions to:

automatically update the profile prior to an extraction of the likely response time from the profile.

14. The computer program product of claim 8 further comprising instructions to:

update the profile by an application of factors received from an artificial intelligence program invoked by the call response information program.

15. The computer program product of claim 8 further comprising instructions to:

use an artificial intelligence program to analyze a location, an activity, and a status of the user in order to update the user profile.

11. A computer program product comprising:

a storage readable medium containing instructions to cause a computer to;

responsive to a cellular telephone transmission to a user, transmit a message to the sender providing an indication of a likely response time by the user.