System and Method for Tentative Booking When Service Providers are Temporarily Unavailable

• US 20090030742A1
• Filed: 07/27/2007
• Published: 01/29/2009
• Est. Priority Date: 07/27/2007
• Status: Abandoned Application

• Current Assignee: Rearden Commerce Inc
• Original Assignee: Rearden Commerce Inc
• Inventors: GODDEN, Brian, MILLER, Timothy A., ORTTUNG, Mark
• Application Number:
  US11/829,824
• Publication Number:
  US 20090030742A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

One embodiment provides a method, that may be implemented on a system, for receiving a request from a user to perform at least one of schedule an event or book a transaction; selecting a service provider to schedule the event or book the transaction; contacting the selected service provider to schedule the event or book the transaction; in response to at least one of failure to establish a connection with the selected service provider or failure to receive a response from the selected service provider, notifying the user of the failure and requesting the user submit transaction data to schedule the event or book the transaction with the service provider at a subsequent time; and subsequent to receiving the transaction data from the user, establishing a connection with the selected service provider and using the received transaction data to schedule the event or book the transaction with the selected service provider.

Claims

1. A computer-implemented method comprising:

receiving a request from a user to perform at least one of schedule an event or book a transaction;

selecting a service provider to schedule the event or book the transaction;

contacting the selected service provider to schedule the event or book the transaction;

in response to at least one of failure to establish a connection with the selected service provider or failure to receive a response from the selected service provider, notifying the user of the failure and requesting the user submit transaction data to schedule the event or book the transaction with the service provider at a subsequent time; and

subsequent to receiving the transaction data from the user, establishing a connection with the selected service provider and using the received transaction data to schedule the event or book the transaction with the selected service provider.

2. The computer-implemented method of claim 1, further comprising sending to the user confirmation of having scheduled the event or having booked the transaction.

3. The computer-implemented method of claim 2, in response to a predetermined period of time lapsing without establishing a connection with the selected service provider or receiving a response, generating and providing to the user an alternative service provider for scheduling the event or booking the transaction.

4. The computer-implemented method of claim 3, in response to failure to establish a connection with the selected service provider or receive a response within a predetermined period of time before the requested scheduled event or transaction to be booked, generating and providing to the user an alternative service provider for scheduling the event or booking the transaction.

5. The computer-implemented method of claim 4, wherein the selecting the service provider further comprises selecting the service provider based in part on the user'"'"'s prior established preferences for at least one of service providers or scheduling of events and booking transactions.

6. The computer-implemented method of claim 5, wherein informing the user of the failure to establish a connection or receive a response, further comprises providing an estimate of time to elapse prior to successfully establishing a connection or receiving a response.

7. A machine-readable medium having stored thereon a set of instructions which when executed perform a method comprising:

receiving a request from a user to perform at least one of schedule an event or book a transaction;

selecting a service provider to schedule the event or book the transaction;

contacting the selected service provider to schedule the event or book the transaction;

in response to at least one of failure to establish a connection with the selected service provider or failure to receive a response from the selected service provider, notifying the user of the failure and requesting the user submit transaction data to schedule the event or book the transaction with the service provider at a subsequent time; and

subsequent to receiving the transaction data from the user, establishing a connection with the selected service provider and using the received transaction data to schedule the event or book the transaction with the selected service provider.

8. The machine-readable medium of claim 7, further comprising sending to the user confirmation of having scheduled the event or having booked the transaction.

9. The machine-readable medium of claim 8, in response to a predetermined period of time lapsing without establishing a connection with the selected service provider or receiving a response, generating and providing to the user an alternative service provider for scheduling the event or booking the transaction.

10. The machine-readable medium of claim 9, in response to failure to establish a connection with the selected service provider or receive a response within a predetermined period of time before the requested scheduled event or transaction to be booked, generating and providing to the user an alternative service provider for scheduling the event or booking the transaction.

11. The machine-readable medium of claim 10, wherein the selecting the service provider further comprises selecting the service provider based in part on the user'"'"'s prior established preferences for at least one of service providers or scheduling of events and booking transactions.

12. The machine-readable medium of claim 11, wherein informing the user of the failure to establish a connection or receive a response, further comprises providing an estimate of time to elapse prior to successfully establishing a connection or receiving a response.

13. A system comprising:

means for receiving a request from a user to perform at least one of schedule an event or book a transaction;

means for selecting a service provider to schedule the event or book the transaction;

means for contacting the selected service provider to schedule the event or book the transaction;

means for notifying the user of the failure and requesting the user submit transaction data to schedule the event or book the transaction with the service provider at a subsequent time, in response to at least one of failure to establish a connection with the selected service provider or failure to receive a response from the selected service provider; and

means for establishing a connection with the selected service provider and using the received transaction data to schedule the event or book the transaction with the selected service provider, subsequent to receiving the transaction data from the user.

14. The system of claim 13, further comprising means for sending to the user confirmation of having scheduled the event or having booked the transaction.

15. The system of claim 14, further comprising means for generating and providing to the user an alternative service provider for scheduling the event or booking the transaction, in response to a predetermined period of time lapsing without establishing a connection with the selected service provider or receiving a response.

16. The system of claim 15, further comprising means for generating and providing to the user an alternative service provider for scheduling the event or booking the transaction, in response to failure to establish a connection with the selected service provider or receive a response within a predetermined period of time before the requested scheduled event or transaction to be booked.

17. The system of claim 16, wherein the means for selecting the service provider further comprises means for selecting the service provider based in part on the user'"'"'s prior established preferences for at least one of service providers or scheduling of events and booking transactions.

18. The system of claim 17, wherein the means for informing the user of the failure to establish a connection or receive a response, further comprises means for providing an estimate of time to elapse prior to successfully establishing a connection or receiving a response.